The Miami-Dade Aviation Department (MDAD), governed by Miami-Dade County, implemented Infor EAM to facilitate timeliness and efficiency in completing maintenance across all facilities. MDAD initially selected Infor EAM after it was commissioned by county decision-makers as the enterprise system of record for all county departments. When recent capital expansions added more than 3.5 million square feet and hundreds of new assets to the organization's scope of responsibilities, standardizing on a comprehensive, industry-specific asset management system across all five airports became a critical initiative to support the provision of maintenance.
"We needed an application that could manage preventative maintenance, inspections and work orders at multiple facilities without requiring extensive customizations," said Carlos E. Jose, Miami-Dade assistant aviation director. "Infor EAM has allowed us to eliminate paper-based processes through automated workflows designed specifically for the needs of airports. This helps employees to increase speed and efficiency in day-to-day maintenance tasks, and decision-makers are better equipped to track progress and performance."
Prior to this project, which was managed by Infor Alliance partner Stratum Consulting Partners, facility supervisors experienced limited visibility into ongoing maintenance and open work orders. Infor EAM has allowed MDAD to establish key performance indicators (KPIs) to track assets, parts and labor, helping managers to make better-informed decisions regarding repairs, purchases and staffing levels.
"Airports face a unique set of challenges based on the sheer volume of people that use their facilities, which inevitably creates more work for maintenance teams," said Kevin Price, product director, Infor EAM. "Relying on a holistic asset management solution helps organizations like MDAD to boost productivity while also extending the service life of airport assets."