San Antonio Water System (SAWS) has upgraded its Infor applications and implemented Infor's Public Sector Customer Billing Information System.
SAWS originally selected Infor, through a competitive sealed proposal process, due to its integrated suite of applications with public sector-specific functionality. Infor's system is designed to allow SAWS to better manage essential assets, help fulfill regulatory permitting processes, and provide a streamlined billing experience for its more than 1.6 million consumers in the greater San Antonio metropolitan area.
Infor Public Sector modules specifically for financials, budgets, purchasing, human resources, payroll, procurement, utility billing, permitting and asset management have enabled SAWS to have a single view of customers.
"This project completes the integration across the portfolio needed to derive the value from our Infor investment," said Joe Samples, chief of information systems, San Antonio Water System. "We now have that single view of information to facilitate our daily tasks and customer interactions as well as unite the organization with the same advanced user interface."
Infor Public Sector Customer Billing Information System is intended to help SAWS increase billing speed by managing the complete payment process and providing access to consolidated account information within personalized screens. Each month, the application generates more than 500,000 utility bills and creates over 24,000 service requests.
Additionally, SAWS has deployed the Infor Spatial Geographic Information System (GIS) to employees in the field, including engineering and emergency operations staff. Together with Infor's native ESRI interface, this technology helps to reduce the number of duplicate work orders and facilitates faster response time, providing SAWS with the ability to fulfill work orders and service requests based on easy access to location-based information.