With 24 resorts in 7 Caribbean countries, Sandals Resorts chose to standardize operations on Infor HMS and Infor EAM, reports Hospitality Technology magazine.
Here are excerpts from the Sandals Resorts case study posted April 29:
Sandals "decision-makers saw the increasing need for a centralized property management system that could be easily scaled to support evolving business needs. Each Sandals Resort was running its own set of technology applications, which made information exchange difficult, inefficient and often created the need to duplicate manual data entry efforts at different locations. Thus Sandals developed a strategic plan to standardize 17 of its properties on one unified system, which would promote connectivity and collaboration throughout the organization and provide enhanced service to its guests."
"After evaluating multiple options, Sandals decided to standardize its systems with Infor's Hotel Management System (HMS) and Infor Enterprise Asset Management (EAM) for Hospitality because of the vendor's well-established presence in the industry and lightweight middleware offering, Infor ION. Using Infor ION, the company would be able to connect its locations, new and existing applications to create a unified system with a consolidated database and single sign-on access – which makes using and learning the system much more simple for employees."
"Previously, we were operating multiple systems at multiple properties, which created data siloes and unnecessary administrative work for our staff," said Stuart Delapenha, Group IT Director, Sandals Resorts International. "Now we have a single, flexible system that we can simultaneously tailor to each individual property, while still meeting the needs of our company as a whole."
Read the complete article, "Centralized PMS Supports Business Needs and Enhances Visibility Across 17 Properties."