"Infor is trying to innovate by focusing on improving the user experience and lowering its customers' costs through its software design and architecture," writes Ventana Research SVP Robert Kugel. "One of the most important aspects of Infor's approach to innovation is rethinking how users work with its software by simplifying and streamlining user interfaces, adding collaboration-in-context capabilities and providing a modern user experience (UX) akin to what people have grown accustomed to in their personal software."
Kugel assesses what he learned at the recent Infor Innovation Summit for industry analysts at its New York City headquarters in an Analyst Perspective piece, titled 'Infor Makes User Experience A Reason for New Business Applications.'
Here are more excerpts:
Infor customers "are likely to find a SaaS offering an attractive option because of improved performance and even responsiveness to user issues."
"To achieve superior cost-effectiveness for all customers and make it suitable for use in a multitenant cloud environment, Infor has redesigned its software to be more configurable and reduce the expense of integrating and customizing it. One component of this is building in richer functionality for narrowly segmented micro-verticals so that buyers do not have to pay a consultant to create customizations to provide these necessary capabilities. To lower the total cost of ownership, it has been building multitenant cloud versions of its software (currently there are 33 business-specific offerings) and 15 CloudSuites that automate industry-specific core processes from end to end. Another contributing factor to a lower cost of ownership is Infor's use of less expensive open source infrastructure and third-party commodity services, which provides savings that can be passed on to the customer.
"User experience is not just a pretty face. Data availability, for example, is a constraint that defines the capabilities of any business application. Infor's ION architecture is designed to facilitate data integration to broaden and deepen the scope of information that its systems can present to individuals as they perform business functions. The user experience in business software involves a more complex set of factors than in smartphone apps; it's not just the graphic design. Having an information architecture that facilitates collecting and combining all or most of the data to present to a user in a business process can provide a differentiated UX.
"To achieve a differentiated user experience, Infor's Hook & Loop internal design studio has been working for several years to overhaul the design and organization of the screens in Infor's applications to improve the mental ergonomics of working with business software. Among the more obvious changes have been the reduction of clutter, better graphics and easier navigation."
"The company has made significant progress in creating software that is more efficient to operate, supports better visibility and insight into how a business is performing, is easier to manage, and has a lower cost of ownership. It is also setting the bar for improving the business software user experience."
Read the complete article:
Infor Makes User Experience A Reason for New Business Applications
Analyst: Robert Kugel
May 8, 2015