It may have taken Karen Dedier, director of CRM Systems at Atlanta-based Noble Systems Corp., seven years, but she finally triumphed.
Thanks to Infor CRM, Dedier knew there was a better way than laboring three hours each day manually entering data into a spreadsheet to create a report for management.
One day Dedier showed the execs how Infor CRM could generate the data-rich report at the click of a button. After she did, the dreaded spreadsheet was history and - do the math - someone had three more hours a day to devote to something better.
Noble is a global leader in the customer communications industry and has thousands of agents at more than 4,000 client installations worldwide who use Noble platforms to manage millions of customer contacts each day.
Noble originally selected Infor CRM to eliminate disparate systems and improve its overall visibility into each customer relationship. Dedier says the capability of Infor CRM to connect sales, support, and project management was especially appealing. "You can manage your entire business in one interface," Dedier says about Infor CRM.
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