NEW YORK - May 18, 2015
Infor, the industry cloud company, today announced that it has been awarded a 2015 Confirmit ACE (Achievement in Customer Excellence) Award. This marks the seventh consecutive year that Infor XtremeTM Support has received this honor, amongst a select group of businesses that have demonstrated outstanding achievement in customer experience. Applications for the Confirmit ACE Awards are evaluated against Voice of the Customer best practices as defined by the Confirmit Customer Experience team. This recognition verifies Infor's commitment to providing superior support.
"Our team does not believe in 'one-size-fits all' support. When customers come to us with a question, we listen and tailor our responses to fit both their specific industry and the current issue at hand. Because our Xtreme team is multi-faceted and comprised of people with varying backgrounds in engineering, development and other technical fields, we are able to provide this in-depth level of expertise to a wide range of customers," said Marylon McGinnis, senior vice president of Global Support, Infor. "Most importantly, we have all developed personal relationships with our customers and are truly passionate about providing them with exceptional service."
Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. To be eligible for a 2015 Confirmit ACE Award, organizations must have conducted one or more customer satisfaction surveys between January 1, 2014, and December 31, 2014.
"Infor has proven to be a true leader in customer excellence. Its comprehensive program ensures that the Voice of the Customer is not just part of the business process, but built into the fabric of the company to improve business results and drive change," said Henning Hansen, president and chief executive officer of Confirmit. "We are proud that Infor works with Confirmit for its customer experience initiatives."
Confirmit is the world's leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swisscom, and The Wellcome Trust. Visit www.confirmit.com for more information.
Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 73,000 customers in more than 200 countries and territories improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant. Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both. To learn more about Infor, please visit www.infor.com.
Infor customers include:
- 19 of the top 20 aerospace companies
- 10 of the top 10 high tech companies
- 10 of the top 10 pharmaceutical companies
- 22 of the 25 largest U.S. healthcare delivery networks
- 16 of the 20 largest U.S. cities
- 20 of the top 20 automotive suppliers
- 17 of the top 20 industrial distributors
- 16 of the top 20 global retailers
- 4 of the top 5 brewers
- 21 of the top 30 global banks
- 6 of the top 10 global luxury brands