The content challenge for many HR organizations is that their essential information is often in disarray. When information isn’t reliable or easily accessible, employees depend on their local HR representative to personally provide them with answers. As a result, HR spends much of its time answering simple questions about policies or programs instead of working on new programs or on other more challenging projects. By consolidating disparate sources of HR information into one knowledgebase, HR organizations can dramatically improve their information management efficiency and reduce their content maintenance effort.
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