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Delivering on the Promise of Improved HR Service Delivery: Why the core HRMS is not enough

New technologies are using consumer-like interfaces to provide the kind of high-touch, high-yield experience that is core to HR service delivery success and adoption is a major strategy. However, despite the increasing adoption of HR information systems over the past 25 years, the systems themselves have done little to make HR functions more strategic contributors to the organizations they serve.

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