In today’s world, customers have more distractions and ways to research and buy than ever before. If you want to attract and keep them, you need to create a satisfying, consistent customer experience across all channels. Ah, it sounds so easy, but we know this is a journey and we’re excited to present The top 5 customer experience predictions for 2017 to give you some insight into what to focus on and how to get there.
Watch this recorded webinar and hear Blake Morgan, author, advisor, speaker, and leading authority on customer experience as she shares the top five trends for customer experience in 2017. Blake will dive into 5 growing customer experience trends and how you can take steps to ensure your brand is primed for customer experience excellence in 2017.
About Blake Morgan
Blake Morgan is the author of the book More Is More: How The Best Companies Work Harder and Go Farther To Create Knock Your Socks Off Customer Experiences (Routledge 2017). A speaker and advisor, she is a former customer service practitioner having worked with and advised companies such as Intel, Verizon Wireless and many more. A Forbes contributor, she's also a frequent writer on customer experience. She lives in Alameda, California with her husband and their baby girl.
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