From Concept to Retailer – How cancellations can be turned into upselling

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From Concept to Retailer – How cancellations can be turned into upselling

From the presentation of a new collection and the taking of pre-orders through finalizing the sourcing plan and the placement of orders with vendors. A fabric issue then occurs at a vendor, so a style-color needs to be cancelled. However, with the help of information in CloudSuite Fashion this opens up the opportunity for upselling and so a mass replacement of a style-color on a sales order is performed to protect revenue and ensure customer needs are fulfilled. Finally, supplier performance is analyzed and actions taken to reduce the chances of a similar issue occurring again and the supplier is put on monitoring.

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