How Digital Services Can Optimize the Constituent Experience

Analyst Report

How Digital Services Can Optimize the Constituent Experience

Government faces a number of customer service challenges. Agencies at the state and local levels continue to struggle with underfunding and staffing reductions. At the same time, citizens are demanding new ways to connect and transact with government. They want a streamlined experience, transparency and better quality of service to match the consumer experience they get when searching, shopping and communicating online. Agencies need better solutions to serve an increasingly tech-reliant public as well as an easier and more efficient way to work internally.

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