Today, a confluence of new technologies, new regulations, and new business pressures have combined to turn some of yesterday’s standard practices into new sources of disruption—and even risk—for financial institutions. New pressures come from more digitally savvy customers who now have access to powerful tools and endless options, literally, at their fingertips. Additionally, non-traditional providers create new competition, constantly evolving regulations demand attention, the need to better leverage data is crucial and now expected, and the importance to align business strategy with customer interests are all weighing on organizational leaders. That’s why so many of these leaders are now trying to innovate and transform in unique ways.
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