Improving productivity and accelerating time to value: Insights from Forrester’s TEI study on Infor CloudSuite
To better understand the impact of Infor CloudSuite, Infor™ commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study. The study, entitled The Total Economic Impact™ Of Infor Industry CloudSuite (June 2025), is based on in-depth interviews with four organisations across manufacturing and distribution that deployed Infor CloudSuite solutions. From Forrester: “The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Infor CloudSuite on their organisations.”
Forrester conducted in-depth interviews with four decision-makers at global organisations using Infor CloudSuite in manufacturing and distribution. Based on these interviews, Forrester constructed a composite organisation to model the costs, benefits, and business impact over a three-year period. All financial results are risk-adjusted and expressed in present value terms to reflect a conservative estimate of outcomes.
Key findings
The Forrester study identified substantial financial and operational gains tied to Infor CloudSuite, including:
- 114% return on investment (ROI)
- $10.52 million US in net present value (NPV)
- 70% decrease in revenue leakage through improved financial integrity and insights
- 30% increase in productivity for warehouse and operations employees
- 70% increase in productivity for compliance, audit support, and admin employees
Beyond the measurable results, the study also highlighted additional improvements reported by interviewees. These included reduced downtime, improved visibility and data control, enhanced security, and the ability to shift from manual oversight to more proactive, strategic work.
A chief financial officer (CFO) with an industrial products company supported these findings, saying, “Updating 1.5 million SKUs used to take a month. Now, it’s seamless and takes less than a week, freeing up the master data team for higher-value work.”
Accelerated global implementations and faster time to value
The study also underscored the value of Infor’s integrated product and services approach. Interviewees described benefits tied to how they implemented and used Infor CloudSuite—including long-term partnership, hands-on engagement, accelerated time to value, reduced risk through best practises, and faster adoption of emerging technologies. These outcomes reflect the combined impact of Infor’s software and the services that support it. According to the study, this approach helped organisations build user confidence, support strategic growth, and adapt more quickly in a constantly changing business environment.Infor’s fit-to-standard approach and built-in best practises helped customers reduce complexity and plan more effectively. As one IT manager at a food and beverage company explained, “Infor’s industry process catalogue gave us a clear starting point. It helped us see where we matched best practises and where we’d need to adapt. That made planning a lot easier.”
Here’s how the Global Digital Manager at a manufacturing company summed up their experience: “Infor helped us work smarter and scale with confidence. We weren’t just handed a tool; we had a true partner invested in our long-term success.”
Next steps
To learn more about the cost savings and business benefits enabled by Infor CloudSuite, download the full commissioned study conducted by Forrester Consulting. The study includes detailed findings, customer insights, and a financial analysis to help organisations evaluate the potential impact of Infor CloudSuite on their own operations.Access the full study here