The shift to outcome-based delivery: The rise of advanced intelligent services

The future of enterprise software is not just about features, application programming interface (APIs), or other interfaces—it’s about outcomes. We’re entering a new era where organisations no longer want tools that require constant configuration and manual effort. Instead, they demand intelligent services that are always on, embedded, and outcome-oriented. This is the foundation of Service-as-a-Software: A model where the software itself delivers work, not just facilitates it.

What is Service-as-a-Software?

Service-as-a-Software is not just about embedding logic. It’s about delivering continuously running digital services powered by:

• Generative AI agents that automate content creation, task execution, and human interaction
• API orchestration to connect internal and external systems with precision and speed
• Decision intelligence using artificial intelligence (AI) and machine learning (ML) to guide or make complex decisions in real time
• Hyper-automation that eliminates manual work and streamlines end-to-end processes

This model marks a shift from transactional software to living systems—software that performs tasks, learns from data, and adapts to business needs.

Infor™ Global Advanced Services play a pivotal role in operationalizing this shift. By combining deep industry expertise with cloud-native delivery, we help you activate intelligent automation across functions—from supply chain orchestration to finance optimization—ensuring these advanced services are not just implemented but sustained.

Sectors adopting Service-as-Software models

Industries across the board are moving toward embedded service models:

• Manufacturing: Predictive maintenance services embedded directly into equipment dashboards
  
• Retail: Automated pricing and inventory replenishment engines integrated into point-of-sale (POS) and fulfilment systems
  
• Finance: Embedded accounts payable (AP) automation services that handle invoice processing, matching, and payments without human touch
  
• Healthcare: Patient intake, appointment scheduling, and insurance verification services embedded within care management platforms

These are not standalone tools—they’re always-on intelligent services, delivered within the software stack itself. Infor Global Advanced Services provide the implementation frameworks, governance, and optimisation support to help you bring these capabilities to life across sectors.

Infor’s response: Infor Velocity Suite + Infor Global Advanced Services

At Infor, we’re driving this shift with the launch of Infor Velocity Suite—a comprehensive package of solutions, technology, and services that innovates business processes through the unlimited usage of Value+, Process Mining, GenAI, Robotic Process Automation (RPA), and Document Processor.

Infor Velocity Suite brings our Service-as-a-Software vision to life, delivering automation, intelligence, and domain-specific expertise through continuously running services within our CloudSuite platform.

Working in partnership with Infor Global Advanced Services, Infor Velocity Suite delivers more than advanced technology—it provides a well-defined, actionable path to your goals. Whether you’re looking to accelerate close cycles, streamline order fulfilment or automate compliance processes, this collaboration combines deep industry expertise with precise execution to ensure your roadmap is both insight-driven and result-oriented.

Beyond automation, Infor Velocity Suite elevates user experience and productivity by streamlining workflows, simplifying complex tasks, and embedding industry-specific best practises. It follows a clear and proven three-step model: Diagnose process inefficiencies with Infor Process Mining, automate improvements with prebuilt Value+ solutions, and optimise productivity with embedded GenAI. With guided workflows, prebuilt content, and in-context decision support, your users are empowered to work faster and more intuitively, accomplishing more with fewer clicks and less friction.

Benefits of Infor Velocity Suite

• Get future ready: Stay agile, adaptable, and ahead of the competition with Infor’s catalogue of Value+ process automations using RPA, GenAI, and AI/ML.
  
• Simplify process innovation: Buy, implement, and continuously improve processes with a single technology package and dedicated Infor implementation experts who make it happen for you.
  
• Realise value: Achieve your organization’s objectives with solutions proven to deliver results. Whether you need to increase revenue, improve margins, or deliver better customer satisfaction, Infor Velocity Suite gets you there.

Looking ahead: Software that works for you

Service-as-a-Software is the logical next step in enterprise evolution—blending intelligence, automation, and embedded services into a unified platform experience.

Infor Velocity Suite delivers more than just faster time to value. You gain a digital partner that works continuously in the background, delivering outcomes, boosting productivity, and enabling your people to focus on innovation.

Infor Global Advanced Services are purpose-built to help you transition from traditional software usage to outcome-driven intelligent services. By integrating deep industry expertise with cutting-edge technology, we enable you to automate processes, embed intelligence, and accelerate value realisation. Our approach empowers you to stay agile, competitive, and ready for what’s next in an increasingly dynamic landscape.

The software of tomorrow isn’t just a tool—it’s a partner that works with you.

Learn more

Want to learn more about how Velocity Suite delivers intelligent, outcome-driven automation?

Explore how it works, what it includes, and how it can support your next step.

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