1,700+ equipment dealers, rental and service organisations, and OEMs increase margin and utilisation with Infor

Case Study
AutoWorld gains competitive edge with Infor CloudSuite Equipment
Case Study
SAR AS to deploy Infor CloudSuite Equipment across its global organization

Equipment

Equipment OEMs, dealers, rental specialists, and service organisations rely on Infor to help meet, and exceed, evolving customer expectations, equipment and parts availability, lifecycle utilisation optimisation, and any unforeseen challenges. Here are the industry-specific obstacles we help our customers overcome.

Shifting customer expectations

Meeting customer demand for availability and reliability is increasingly dependent on using smart equipment, data capture, and analysis

Availability and utilisation

Rental equipment profitability is impacted by service and maintenance costs; limited spare parts inventory drives customers to competitors

Supply chain complexity

A lack of visibility across multi-echelon supply chains creates integration complications and makes it difficult to fulfil volatile demand patterns

Lifecycle profitability

Maintaining equipment and margins throughout the equipment lifecycle presents wide-ranging challenges

Circular economy

Equipment companies need to meet demand for improved sustainability via remanufactured and used cores and components

Microvertical expertise delivers business value faster

CONSTRUCTION, AGRICULTURE & MINING EQUIPMENT

INDUSTRIAL EQUIPMENT

MATERIAL HANDLING

TRANSPORTATION EQUIPMENT

Solutions for your most critical challenges

Infor CloudSuite™ Equipment is built specifically to support the core processes of leading equipment OEMs, dealers, and rental organisations.

Increase sales flexibility

Reduce risk and optimise business processes for sales, rental, leasing, and service

Provide accurate and consistent spare parts price guidance
Manage complex equipment quotes and configurations
Maximise quotation profitability and agreement fulfilment
Manage cash flows with greater visibility
Asset tracking in real time

Boost equipment availability and utilisation

Maximise return on assets across the equipment lifecycle

Match the right equipment with customer needs
Gain complete visibility into your inventory network
Balance equipment utilisation with service and maintenance needs
Analyse equipment fleet operational and financial performance in real time
Maximise uptime via connected equipment and superior service

Strive for service excellence

Consider every customer and service interaction as a unique opportunity to build a long-lasting and profitable relationship

Deliver field and shop service offerings that minimise equipment downtime
Focus on first-time-fix (FTF) repairs
Gain a holistic view of all customer-facing processes
Enable predictive maintenance with connected equipment and AI
Manage full-service contracts—from opportunity through delivery

Optimise supply chain management

Reduce excessive spare parts, improve inventory deployment, and collaborate across the entire supply chain network

Manage complex logistics with diverse spare parts inventories
Reduce excess spare parts, additional warehousing, and special handling
Optimise demand forecasting and planning
Proficiently manage parts exchanges, cores, and warrantied parts
Achieve end-to-end supply chain visibility—from raw materials to aftermarket components

Increase equipment lifecycle value

Manage and optimise equipment lifecycle—from acquisition through end of life

Achieve visibility into the entire equipment lifecycle
Provide equipment lifecycle value through full control of equipment accounting and profitability
Manage serialised parts and major refurbishment components
Drive lifecycle profitability with predictive AI and machine learning
Support used and salvaged parts and components

Productivity by the numbers

$9M+

ANNUAL REVENUE (USD) INCREASE THROUGH IMPROVED PRICE GUIDANCE

7–13%

IMPROVEMENT IN FTF

3–5%

IMPROVEMENT IN ON-TIME-IN-FULL-DELIVERY (OTIF)

See additional solutions

Deep dive into Infor solutions for equipment brands