El Palace Barcelona Books in for Customer Service Excellence with Infor

Infor_3D Platform Image_Library_Dark_06.jpg

Spain-February 11, 2021, 02:00 PM

Iconic five-star hotel invests in cloud-based Infor Hospitality Management System and Infor Sales and Catering

photo outside of the barcelona palace hotel

BARCELONA, Spain Feb. 11, 2021 Infor today announced that the five-star hotel El Palace Barcelona has chosen Infor Hospitality Management System (HMS) and Infor Sales and Catering System (SCS) to help provide a premium customer experience. Implemented by Infor in collaboration with Infor partner Sulcus, the software will help create an integrated, standardised platform for this landmark property.

Learn more about Infor HMS.

Learn more about Infor SCS.

photo of the inside of the ornate barcelona palace hotel with a large chandelier

Part of the prestigious Leading Hotels of the World group, the 120-room El Palace Barcelona will use the Infor software to deliver a superior guest experience and meet the challenges of a constantly evolving hospitality industry in Spain.

Following a thorough review of the market, Infor HMS and Infor SCS were chosen based on keen, industry-specific functionality, ease of use and integration, references from other leading luxury hotel brands and a commercial flexibility that beat competing pitches.

“We recognise that even though we are steeped in tradition, the future of customer service excellence is digital,” said Friedrich von Schönburg, hotel manager of the El Palace Barcelona. “This demands better guest and operational data, seamless integration and an intuitive interface for staff and customers alike. This is what we have found with Infor HMS and Infor SCS.”

“We continue to increase our presence in the Spanish luxury hotel market,” said Wolfgang Emperger, Infor Hospitality. “El Palace Barcelona is the latest in a series of five-star properties that recognise the value of integrated, seamless technology to ensure a premium customer experience based on deep insights and swift, precise responsiveness.”

outdoor movie night at the hotel

# # #

Media contact
Richard Moore
Infor PR, EMEA
+447976111243
Richard.Moore@infor.com

photo of the pool at the barcelona palace hotel
photo at the bar at the barcelona palace hotel

Let's Connect

Contact us and we'll have a Business Development Representative contact you within 24 business hours

By clicking “Submit” you agree that Infor will process your personal data provided in the above form for communicating with you as our potential or actual customer or a client as described in our Privacy Policy.