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El Palace Barcelona Books in for Customer Service Excellence with Infor

Spain – February 11, 2021, 09:00 AM

Iconic five-star hotel invests in cloud-based Infor Hospitality Management System and Infor Sales and Catering

photo of the outside of the 5 star palace hotel in barcelona

BARCELONA, Spain Feb. 11, 2021 Infor today announced that the five-star hotel El Palace Barcelona has chosen Infor Hospitality Management System (HMS) and Infor Sales and Catering System (SCS) to help provide a premium customer experience. Implemented by Infor in collaboration with Infor partner Sulcus, the software will help create an integrated, standardised platform for this landmark property.

Learn more about Infor HMS.

Learn more about Infor SCS.

photo of the inside of an ornate gold hall with a large carpet and chandaleir in a hotel

Part of the prestigious Leading Hotels of the World group, the 120-room El Palace Barcelona will use the Infor software to deliver a superior guest experience and meet the challenges of a constantly evolving hospitality industry in Spain.

Following a thorough review of the market, Infor HMS and Infor SCS were chosen based on keen, industry-specific functionality, ease of use and integration, references from other leading luxury hotel brands and a commercial flexibility that beat competing pitches.

“We recognise that even though we are steeped in tradition, the future of customer service excellence is digital,” said Friedrich von Schönburg, hotel manager of the El Palace Barcelona. “This demands better guest and operational data, seamless integration and an intuitive interface for staff and customers alike. This is what we have found with Infor HMS and Infor SCS.”

“We continue to increase our presence in the Spanish luxury hotel market,” said Wolfgang Emperger, Infor Hospitality. “El Palace Barcelona is the latest in a series of five-star properties that recognise the value of integrated, seamless technology to ensure a premium customer experience based on deep insights and swift, precise responsiveness.”

outdoor movie night at a fancy hotel in barcelona

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Media contact
Richard Moore
Infor PR, EMEA

photo of the pool at the palace hotel in barcelona
photo of the bar at the palace hotel in barcelona
photo of a balcony at the palace hotel with a view of the sagrada familia
photo of the inside of an ornate hotel room with a large fireplace
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