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Case Study


With Infor HR Service Delivery, Nissan has achieved its goals of providing more efficient and effective HR services at a low cost. The company has achieved or exceeded world-class status on its HR key performance indicator measures of speed to answer calls, call abandonment rate, and resolution on the first contact. Compared to industry peers, Nissan has also moved from the bottom HR quartile with highest expenditures for service delivered to the top HR quartile with lowest expenditures for high-quality service.

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