Infor Equipment Dealers, Rental & Service
Innovations for your industry
Innovations for your industry
As an equipment dealer, rental company, or service provider in the construction, mining, agriculture, industrial, or transportation industries, you're handling some of the world's heaviest, most complex equipment. The demands placed on your equipment are almost as heavy as the market and customer demands on your business. To keep up, you need tools for continuous control and visibility into every piece of equipment you sell, rent, or service.
Manage the entire equipment lifecycle—from initial forecasting and sale of the equipment, through to shipment, renting, servicing, overhaul, and final disposal—with industry-specific functionality built in.
With one integrated system, you'll have the visibility you need to run your business more profitably.
Get an intuitive user experience that can be personalized to fit the varied needs of your employee.
To be a successful equipment dealer, you need to know your customers' equipment better than they do. It's the only way you can deliver market-leading after-sales service and continuous customer care, whether you are a global firm or a smaller, more tightly focused one. But that's not all—you also need to deliver on your commitments more quickly and accurately than your competition.
Rental companies need more than just rental functionality to be successful over the long term. You must also effectively manage other key areas of your business, from warranty and claims to supply chain planning, customer service, and finance. Infor's solutions deliver flexibility and advanced technology that offer a superior user experience designed to both enhance productivity and your ability to grow your business.
To be able to provide excellent equipment service, you need to provide the fastest possible turnaround response to ensure maximum uptime for the equipment your customers depend on. Infor provides the support you need to manage the entire service lifecycle. You'll have the tools you need to accurately predict future service demand, while capturing real-time equipment data including brand, serial numbers, machine type, end of life, warranty, and service information.
Modernize your business with Infor CloudSuite Equipment Rental. This ready-to-run solution offers deep, proven capabilities in key areas such as rental quotations, contracts, service, purchasing, logistics, financials, and support for complex pricing and discounts, as well as an equipment-specific customer relationship management (CRM) solution. Even better, the solution is delivered in the cloud—which means you get cost savings, built-in support, efficient expansion capabilities, and security that follows industry-leading best practice protocols.Learn more ›
Infor M3 Equipment provides the support you need to manage the entire equipment lifecycle—from initial forecasting and sale of the equipment, through to shipment, renting, servicing, overhaul, and final disposal. It can help you predict future parts and service demand, while capturing accurate equipment data, including brand, serial numbers, machine type, end of life, warranty, service, and sales data. With one integrated system, you'll have the visibility you need to run your business more profitably.
Lindner chose Infor M3 for its new ERP solution because it is multi-language, multi-currency, and can provide deeper insight into real-time data, especially after-sales service.Watch video ›
Infor Service Management allows your service technicians to solve challenges faster with access to accurate and timely information about warranties, contracts, and equipment lifecycles. You can schedule preventive maintenance for income-generating assets to prevent unexpected downtimes, extend the lifecycle of equipment, and reduce warranty costs. As a result, you'll be able to deliver better services on time, mobilize your field service technicians, adjust schedules as new orders arrive, and fine-tune information systems on the fly.
Elite Electronic Engineering increases productivity 100% with Infor Service Management.Find out how ›
Infor d/EPM collects real-time data from your source applications and translates it into business insights delivered through a fully integrated solution suite with a common user interface. Every time you make a change, from modifying an order to changing an inventory status, information is updated automatically. You get a real-time, single version of the truth from a suite that is pre-built to take advantage of innovative technologies like mobility, Big Data, and in-memory computing.
Introducing Infor d/EPM.Watch the video ›
Infor Equipment helped Bangla CAT improve visibility into critical business information, operate customer service more efficiently, and streamline information from its sales, service, warranty, finance, and rental departments.
With Infor Service Management, Elite Electronic Engineering Inc. was better able to manage testing schedules for laboratory personnel and equipment, plan projects, track labor and equipment use, and meet rigorous calibration and recall requirements.
With Infor M3, Saudi Diesel increased productivity, provided critical support for achieving ISO9001 certification, replaced manual reports, improved delivery reliability and customer service levels, and created a paperless work environment.
Fraikin, the European leader in truck and van rental, needed an IT transformation to unify processes at its 200 branches. It chose Infor M3 for its equipment-centric expertise and analytics that opened up data visibility.
Wagner Equipment Co. selected Infor M3 Equipment and Infor Implementation Accelerator for Equipment Rental to help streamline business processes across its heavy and power rental fleets.
Aggreko provides temporary power generation worldwide—a true logistical challenge. It chose Infor M3 for operational consistency and global visibility in an integrated ERP system. Aggreko's CIO says Infor M3 is "a world-leading service and rental ERP system … demonstrable and successful."
Equipment dealers and rental providers are seeing disruption to their business models, along with growing customer expectations—all as a direct result of the digital transformation of the equipment industry. Tech-savvy companies with a drive for modernization are setting new benchmarks and redefining best practices when they embrace digital transformation. And these companies know that it all begins with the customer. Equipment dealers and rental companies need to take a hard look at what their customers expect from them now, as well as in the near future.
Keeping your business focused on your customers is a top concern. To successfully improve on your customer service goals, you need to ensure that your business systems are aligned with your business strategies. This means making sure your staff has access to the right tools to get their jobs done efficiently.
Technology can be friend or foe. ERP systems that were implemented years (and often decades) ago can no longer support the heavy demands of the equipment industry. Keeping current isn't just smart—it's profitable. From cloud computing and collaborative technologies to mobility and analytics, technology holds the key to competitive advantage and growth.
Like all global economies, the equipment industry has been going through a tough time. You may find, however, that this is the perfect time to take a good look at your business and see exactly where and how you can improve. By identifying targeted areas that need improvement, you can make the decisive moves to help set your company up for success going forward.