Equipment Service Providers

What it does

As an equipment service provider in today's competitive marketplace, you need to know your customers' equipment better than they do. It's the only way you can deliver market-leading service and continuous customer care, whether you are a global firm or a smaller, more tightly focused one. But you also need to deliver on your commitments more quickly and accurately than your competition. 

Infor Equipment provides the support you need for managing the entire service lifecycle. You can accurately predict future service demand, while capturing real-time equipment data including brand, serial numbers, machine type, end of life, warranty and service information. With one integrated system, you'll have the visibility you need not only to run your business more efficiently, but to run it more profitably, no matter how many branches you have across multiple territories, no matter how demanding your customers.

What it is

Infor Equipment is specialized for equipment service providers, which means it offers deep domain expertise in the intricacies of service lifecycle management—plus the full support of a company-wide business solution. One integrated system means ultimate efficiency, speed, and company-wide access to critical information. In addition to the core repair and overhaul services, Infor Equipment supports services such as engineering management, exchange programs, maintenance program management, modifications, upgrades, reliability, warranty follow-up, and more:

  • Customer Relationship Management (CRM)
  • Sales and marketing
  • Equipment quotation
  • Equipment configuration
  • Project management
  • Supply chain management and parts logistics
  • Planning and scheduling
  • Service and maintenance
  • Warranty management
  • Enterprise mobility
  • Rotable (core) and component management
  • Rental management
  • Financial control
  • Equipment profitability
  • Leasing
  • Human resource management
  • Business intelligence

What it means

Infor Equipment includes all the capabilities you need to deliver market-leading service and continuous customer care. Those capabilities are built-in, not bolted on. What does that mean for you? Faster deployments and fewer modifications. You'll be up and running more quickly, with fewer disruptions to your business. Upgrades are faster, too. So you can quickly adapt your business processes to the rapid changes of the equipment service industry. Imagine the insight you'll gain into every aspect of your business with a solution that works the way you want to work.  It helps you:

  • Get a complete 360° view of your customers, their equipment, and their future needs, so you can deliver world-class customer care.
  • Connect service engineers – whether they are at a repair center, branch or out in the field with accurate real-time information.
  • Bring disparate information together in one place in an intuitive, user-friendly way.
  • Ensure optimal scheduling of human resources.
  • Provide functionality to support all maintenance, repair and overhaul operations.
  • Support the service side of the business with service level agreement (SLA) management, equipment history, warranty recording, project management, financials, and back-office functionality.
  • Use social and mobility applications to transform the way you work.
  • Deploy in the Cloud to take advantage of the latest in user experience and agility.

Infor Introduces Next-Generation Solution for Equipment Dealers and Service Providers

Read the press release

White paper More

White Paper

Equipment service management: Maximizing profit and customer value over the equipment lifecycle  

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Video More

Video 06:03

Equipment Broadcast - Industry Trends for Dealers/Rental  

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Video More

Video 01:30

Equipment Broadcast - Key Indicators for Dealer Success  

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Specialized by industry.
Engineered for speed.
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