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Increasing equipment uptime and customer service satisfaction with AI

White Paper

Combilift sees a 30% increase in first-time-fix rates and a 30% reduction in time to complete service

Customers want all the parts, tools, and instructions they need to put their assets back into production as quickly as possible. They depend on their supplier to provide the complete solution. Anything less means lower customer satisfaction due to wasted time, frustration, and confusion. So, suppliers need to guarantee a complete repair solution accurately and quickly. In this executive brief, learn how Combilift leveraged the Infor Coleman® AI platform to improve the accuracy and speed of parts recommendations to increase first-time fix rates and reduce the total time needed to complete service.

Th Increasing equipment uptime and customer service satisfaction with AI driven parts recommendations Executive Brief English 457px

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By clicking “Submit” you agree that Infor will process your personal data provided in the above form for communicating with you as our potential or actual customer or a client as described in our Privacy Policy.