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Aaron's Boosts Service Management Functionality With Infor

United States – April 14, 2015, 09:00 AM

Infor, the industry cloud company, today announced that Aaron's, Inc., (NYSE: AAN), a lease-to-own retailer specializing in the sales and lease ownership of furniture, customer electronics, home appliances and accessories, has implemented Infor Service Management solutions to drive value throughout the enterprise. Infor Service Management allows Aaron's to automate many functions that were previously handled manually by the IT staff. Aaron's experienced a smooth implementation with a highly responsive, transparent process that further validated the selection of Infor. By adopting Infor Service Management, Aaron's minimized the need for IT customizations, while gaining considerable speed, superior performance and considerable efficiency throughout the entire enterprise.

"Our customers are our own stores, so it was beneficial to implement a solution that allows us to unify the service management process across our entire organization. Infor Service Management provides us with a tool to modernize our IT infrastructure," said Eric Ewald, IT director, Aaron's, Inc. "We see significant value in Infor's approach to interaction between hub and disparate systems; this level of accessibility allows us to accomplish our immediate goals and leave the door open for future growth of our IT portfolio."

Infor Service Management provides Aaron's with several key advantages for improving equipment-related service and maintenance needs of the organization. Beyond the expected benefits of the solution, Aaron's end-users were thrilled to discover the added speed, performance and scheduling functionality provided through this implementation. Infor Service Management provides a more simplistic billing process that is centralized, creating a better path towards visibility for the entire organization. The solution has helped automate many key processes, which allows Aaron's to reallocate IT staff to more pressing matters. This not only helps make the IT staff more efficient, but also saves the organization time and money through efficient resource alignment. Infor Service Management also provides Aaron's with advanced control over the systems at a database level, making any needed customizations faster to accomplish.

Infor's dedication to the customer user experience, transparency and a highly responsive level of customer service, is what aided in Aaron's decision to select Infor Service Management but has also helped foster a strong relationship that echoes the Infor 10x user experience.

"For organizations such as Aaron's that function with numerous satellite locations, it is important to provide a set of tools that can help align IT processes throughout the enterprise. Infor Service Management not only helps to build upon the existing systems, but it also provides an added layer of efficiency and functionality by automating core processes," said Andreas Hellström, senior director, Industry & Solution Strategy, Equipment, Infor. "We are glad that Aaron's has expanded their investment with Infor and look forward to sustaining this mutually beneficial relationship for years to come."

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  • Retail
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  • North America
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