All Weather Windows Selects Infor to Enhance Customer Service
Infor, a leading provider of business application software serving more than 70,000 customers, today announced that All Weather Windows (AWW), Canada's largest privately owned manufacturer of energy efficient windows and doors, has selected Infor SyteLine and Infor Product Configuration Management (PCM) to improve business efficiencies and increase speed and accuracy. AWW chose to work with Infor because the company demonstrated it was going to be a great partner to their organization throughout the implementation process and beyond. Infor offered a comprehensive solution with an easy to use, single sign on dashboard, modern architecture and more customer transparency. The Infor solution is expected to help AWW increase their level of customer service, see a faster return on investment and realize a lower total cost of ownership over the long term.
Infor SyteLine, a robust enterprise resource planning (ERP) solution, will provide AWW with a complete industry application suite of smart functionality that addresses key challenges facing manufacturers today, including tools to better manage sales and customer relationships, production, supply chain, inventory, financials, service management and quality.
"From an operational perspective, Infor SyteLine aggregates real-time data from multiple sources to help us make more informed business decisions, and gives us the confidence to be much more proactive and to quickly address issues that might arise," said Andrew Lennox, vice president, Information Technology, All Weather Windows. "Infor SyteLine will help our team better monitor customer demand, schedule delivery dates, and track resources - ultimately reducing excess inventory, cutting costs, and providing on-time delivery to our customers."
Infor PCM gives AWW the tools to more effectively manage the entire sales process, from lead origination and opportunity tracking, through conversion of prospects to customers, and placing the orders. With easy to use technology, Infor is enabling AWW's vision of relentlessly pursuing customer service by offering a portal where their customers can source all of the information they need (such as order background and changes, shipping locations, invoicing, payment, and product information) 24x7, 365 days a year. This allows businesses who work with AWW to make their own schedule, and have a supplier relationship that improves their business effectiveness. With Infor PCM, AWW can increase sales with improved quality on orders and pricing, reduce costs by eliminating quote errors and differentiate their brand by creating a compelling, easy to use web experience for both buyers and sellers.
"For companies that make complex, configurable products, adopting a technology strategy to streamline manufacturing and supply chain processes will eliminate waste and deliver critical business benefits that directly impact bottom line results," said Mark Humphlett, industry and solution strategy director, Infor. "The flexible framework that Infor provides helps organizations better adapt to business changes and cut unnecessary costs, delivering more with less and bringing products to market more quickly."
Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 70,000 customers in more than 200 countries and territories improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant. Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both. To learn more about Infor, please visit www.infor.com.
Infor customers include:
- 19 of the top 20 aerospace companies
- 12 of the top 13 high tech companies
- 10 of the top 10 pharmaceutical companies
- 21 of the 25 largest US health delivery networks
- 16 of the 20 largest US cities
- 84 of the top 100 automotive suppliers
- 31 of the top 50 industrial distributors
- 5 of the top 9 brewers
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- Industrial Manufacturing
- North America