Boomtown Casino and Hotel Partners with Infor Hospitality to Enhance the Guest Experience
Infor, a leading provider of beautiful business applications specialized by industry and built for the cloud, today announced that Boomtown Casino and Hotel in Reno, Nevada, has entered into an agreement with Infinium Software, Inc., an Infor subsidiary, to implement the Infor Hospitality Management Solution (HMS) and integrate front-of-the-house property management system data, with back-of-the-house financial information for more simplified reporting. Infor HMS streamlines day to day operations by letting hoteliers run all areas of the business using a single system, delivering higher levels of efficiency and accuracy, and allowing staff to put more focus on providing outstanding guest experiences by eliminating manual processes.
Infor HMS is designed to deliver a single, complete view of all guest value information, which helps ensure suitable guest recognition and delineation of repeat players and leisure travelers seeking a broader experience of the property. Boomtown recognized that it needed to replace its timeworn system with a more flexible, modern option, in order to deliver a more personalized experience to guests with real-time information.
"As our property continues to grow and evolve, we needed a new technology partner that could accommodate our current needs, but also be able to foresee and quickly adapt to needs we may have down the road," said Rob Medeiros, general manager, Boomtown Casino and Hotel. "Exceptional guest experiences mean everything to our business, and Infor HMS provides the most complete view of not only those interactions, but how we can make them better while improving overall operations."
With Infor HMS, Boomtown will be able to integrate financial information and processes to manage room inventory and revenue, track guest preferences, simplify reservations, book appointments, and identify the most profitable guests in order to figure out how to provide guest-centric service that will build loyalty and increase the value of each stay.
"In the hospitality industry, if you consistently over-deliver on your guests expectations, they will keep coming back and become more loyal to the brand, which ultimately impacts bottom line results," said Stewart Applbaum, senior vice president and general manager, Infor Hospitality. "In the gaming industry specifically, where competition is fierce, it is important to partner with a technology provider like Infor Hospitality that understands the nuances gaming executives need to abide by to keep the business running on a day-to-day basis, and can provide specialized applications to make operations run much more smoothly."
For more information please visit http://www.infor.com/industries/hospitality/.
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