HRO Today: ‘Path to Self-Service’
Hershey Entertainment & Resorts' HR technology manager Mike Yeagley tells how Hershey selected Infor Knowledgebase to deliver a personalized employee experience in an article in HRO Today headlined "Path to Self-Service."
"With more than 1,600 full-time and 6,300 part-time and seasonal employees, HE&R owns and operates brands such as Hersheypark, Hershey Theatre, and The Hotel Hershey located in Hershey, Pennsylvania.
"Hershey has been a long-time user of Infor Infinium for financials and human capital management (HCM). Decision-makers recognized the need for a portal through which employees could access Infor Infinium's self-service functions. In order for employees to fully utilize the open enrollment capabilities of self-service, they would also need access to detailed information about their benefits options. HE&R began searching for a portal that would allow them to customize the type of data displayed on an individual user basis and provide access to human resources information and support 24 hours a day, seven days a week.
"We ultimately selected Infor Knowledgebase because the application allowed us to tailor the type of content presented based on the individual employee. Many other vendors claim the ability to do this, but the functionality relies on active directory accounts. We don't have those for all of our employees, so this software gives us the ability to drive what each user sees without using an active directory process, which was important."
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