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FirstGroup America Increases Quality and Efficiency with Infor

United States – January 29, 2018, 09:00 AM

Infor, a leading provider of industry-specific cloud applications, today announced the success that FirstGroup America has seen since implementing Infor EAM Mobile. A leading transportation organization, FirstGroup employs 100,000 people and carries more than two billion passengers per year on its fleet of 100,000 vehicles. FirstGroup's brands include First Student, North America's largest school bus company, Greyhound Lines, and First Transit, one of the biggest private transit managers in the United States.

In 2015, FirstGroup introduced a new corporate vision of "quality through efficiency", with the goal of becoming more paper-lean throughout the entire organization. FirstGroup had been running Infor EAM for 15 years, and decided that it was time to adopt Infor EAM Mobile to manage the company's operations and achieve more visibility throughout the maintenance department while eliminating unnecessary paper trails. Mobile access to Infor EAM gives maintenance and asset management professionals the information they need where they need it the most-at the point of performance.

Specifically, FirstGroup wanted to share information, and make sure the technicians had everything they needed when they were working on a vehicle in real time. Previously, timeworn processes required technicians to put information on paper and give it to clerks to type, resulting in a pile of paper work orders that made planning and forecasting difficult. In addition, there were rows of cabinets housing documentation about a piece of equipment, including every inspection, work order, and repair. These documents, on average, had been printed five times, because of state laws and regulations requiring paper records. To make matters more complicated, those rules varied from one jurisdiction to the next. FirstGroup realized it was producing 700 pounds of paper per employee per year - which it was hoping to eliminate by adopting Infor's mobile solutions.

The shift to EAM Mobile began in February 2015 as a pilot project involving six shops, 112 technicians, and 57 tablets. Lessons learned from that experience were built into the first official phase of the project, featuring 10 shops, 217 technicians, and 110 tablets. In September 2015, the company added 32 more shops, outfitting 261 technicians with 223 tablets. The final phase, in November 2016, added another 73 shops, 314 technicians, and 300 tablets. The company's first Transit Paperless Shop rollout came to a successful conclusion in May 2017. "With Infor, we were able to successfully eliminate paper systems that were deeply entrenched in the business, while simultaneously streamlining operations and adopting lean processes for the future," said Todd Hawkins, Senior Vice President of Maintenance, FirstGroup America.

"Our customers inspire us, and our organization is thrilled to highlight the success that FirstGroup America has realized utilizing Infor's modern, cloud-based solutions to positively impact daily operations and ultimately do business better," said Kevin Price, Infor EAM Technical Product Evangelist. "We're constantly innovating so our customers can continually excel, grow, and achieve new goals and objectives with our solutions."

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