First Transit Moves to the Cloud with Infor

United States – January 25, 2016, 09:00 AM

Infor, a leading provider of beautiful business applications specialized by industry and built for the cloud, today announced that First Transit, Inc., has successfully implemented Infor Enterprise Asset Management (EAM) in the cloud. First Transit has been a provider of precision, efficiency, innovation, and all-around expertise to both public and private transportation system for over 60 years. Headquartered in Cincinnati, Ohio, First Transit operates in 242 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico, U.S. Virgin Islands, and four Canadian provinces. In addition to a cloud-hosted environment, First Transit can also benefit from Infor EAM Mobile, allowing users to access real-time information from almost anywhere.

"Infor EAM is at the core of our strategy. We have reduced our parts expense on average by three to four percent each year since we started using Infor EAM, and we are continually finding ways to keep that up, most recently by leveraging Infor EAM Mobile to change the way work gets done on our shop floors," said Todd Hawkins, senior vice president of maintenance, First Transit.

First Transit has used Infor EAM for over 10 years, and currently utilizes a cloud deployment for the solution. The First Transit maintenance strategy aims to help minimize events that cause service interruptions or reduce overall efficiency and unscheduled work. First Transit works to achieve this by performing various forms of preventative maintenance during scheduled work which will in turn can help reduce unscheduled work, including road calls which, in turn, can help improve a key performance indicator, the ratio between scheduled and unscheduled work.

First Transit technicians use Infor EAM to help manage the performance of maintenance on vehicles, the receipt of work order assignments and the completion of the maintenance activities required in the sequence prioritized by the supervisor. Technicians use Infor EAM Mobile on iPads to access resources they may find useful during an activity such as manuals or guides that can help them do their jobs.

"At Infor, we realize that today's employees are not necessarily confined to an office; rather they perform tasks from wherever their work takes them. So, to better address these changing needs, we have integrated the same functionality of Infor EAM and made it compatible for mobile devices," said Kevin Price, product & strategy director, EAM, Infor. "First Transit has been a valued Infor partner for over a decade, and we are happy to continue this partnership, helping them transition to the cloud and continue to innovate their business processes."

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