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Hamilton Swaps Old & Customized ERP for Modern & Personalized

United States – June 02, 2015, 12:00 PM

Electrical accessories and supplies manufacturer R. Hamilton & Co. has dumped its 20-year-old legacy enterprise resource planning (ERP) system and implemented Infor CloudSuite Industrial (SyteLine) without an interruption in business.

Set to support two locations in the United Kingdom, Infor CloudSuite Industrial will help improve decision-making and reduce business continuity risks.

With its old, heavily customized system, Hamilton maintenance and support was managed in-house and was reliant on a limited number of personnel, exposing the company to risk. This bottleneck also restricted the flow of information around the business and limited opportunities to implement fast changes to the business.

After a thorough review of the market, Hamilton chose Infor CloudSuite Industrial for its better functionality and the ease with which screens, data and reports could be personalized.

Before going live, Hamilton performed essential personalization to ensure that the business could take customer orders, produce job documentation for shop floor, process the shipping of orders, purchase stock, invoice customers and pay vendors.

"The major advantage of our new Infor ERP is that more people in the business can take responsibility over their own data," said Ian Hamilton, R. Hamilton & Co. managing director. "More department heads can now make more-informed decisions because the business information is accessible to everyone. The next step is to extend this customer information to our sales force on the road and gather new business feedback."

"High-volume businesses such as Hamilton rely on lightweight, agile and fast processes that must be robust and resistant to risk," said Phil Lewis, Infor senior director of solution consulting for Europe. "Dealing with so many SKUs, bottlenecks and the threat of points of failure cannot be tolerated. However, as this project shows, updating core systems such as ERP does not mean that ongoing operations need to be interrupted. The evolution of business processes can be a smooth and quick project that leads to a more stable platform."

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