Infor and Caterpillar (CAT) Dealers Collaborate to Develop CAT-Dealer Specific Equipment Solution

United States – February 20, 2014, 00:00 AM

Infor, a leading provider of business application software serving more than 70,000 customers, today announced the availability of Infor M3 Equipment for CAT dealers. This enhanced version of Infor M3 for Equipment delivers new functionality specifically for CAT Dealers that includes quotations, life cycle management, shipment, servicing, preventative maintenance, warranty, cores, rental, inventory and control, counter operations, finance, overhaul and final disposal. The solution comes complete with an extensive set of interfaces that cover common interactions enabling efficient and unified communication with Caterpillar. Infor Equipment is a comprehensive suite of software solutions designed specifically for medium to large complex organizations that have physical inventories and assets to manage, as well as a mix of sales, rental and service processes.

Infor has been investing in product development for the Equipment industry for over 10 years and in the past two years has accelerated and focused its investment to meet the specific requirements identified by the Caterpillar Dealer community. The Infor Caterpillar Dealer Advisory Council (ICDAC), which is led by dealers, has focused on identifying a set of common practices and processes for the community. Through deep cooperation with this council and the formation of the Caterpillar Global Program Office, Infor has incorporated processes and configurations specific to the CAT community, with the aim of increasing the speed of implementation while reducing risk and disruption.

Through the collaboration and commitment between Infor and ICDAC, the solution also has a new user-friendly interface that is unique to the needs of these dealers. Other enhancements include new dealer sharing capabilities to allow Dealers to identify excess inventory and then share details with the CAT Dealer network via a standard interface, which is part of a package of 75 standard CAT interfaces that have been verified in conjunction with Caterpillar. In addition, a new set of functions manage the CAT part marketing programs including setup, processing and claims. These capabilities help CAT Dealers operate more efficiently and profitably in an increasingly competitive market.

"We put a huge amount of time, energy and resources into developing this solution. And, we really dedicated our teams to better understand what problems CAT dealers were facing, in order to create the technology they needed to overcome current and future business challenges," said Andreas Hellstrom, senior program director, Infor Caterpillar Center of Excellence at Infor. "Working in conjunction with the Infor Caterpillar Dealer Advisory Council, we were able to design this new release with the functionality, integration and ease-of-use the industry needs. We listened to what exactly was wanted in the marketplace, and were able to build this solution accordingly."

In December, Infor and CAT held a three-day validation event in Stockholm to give dealers a first-hand look at the new solution and the progress. "The new Rental Counter solution looks like it has been designed to support the standard process precisely - everything you need is on one screen," said Robert Barrows, rental business unit coordinator, Wagner Equipment Company.

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About Infor

Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 70,000 customers in more than 200 countries and territories improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant. Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both. To learn more about Infor, please visit

Infor customers include:

  • 19 of the top 20 aerospace companies
  • 12 of the top 13 high tech companies
  • 10 of the top 10 pharmaceutical companies
  • 21 of the 25 largest US health delivery networks
  • 16 of the 20 largest US cities
  • 84 of the top 100 automotive suppliers
  • 31 of the top 50 industrial distributors
  • 5 of the top 9 brewers

This announcement reflects the direction Infor may take with regard to the specific product(s) described herein, all of which is subject to change by Infor in its sole discretion, with or without notice to you. This announcement is not a commitment to you in any way and you should not rely on this document or any of its content in making any decision. Infor is not committing to develop or deliver any specified enhancement, upgrade, product or functionality, even if such is described in this announcement and even if such description is accompanied by words such as "anticipate," "believe," "expect," "intend," "may," "plan," "project," "predict," "should," "will," and/or similar expressions. Many factors can affect Infor's product development plans and the nature, content and timing of future product releases, all of which remain in the sole discretion of Infor. This announcement, in whole or in part, may not be incorporated into any contractual agreement with Infor or its subsidiaries or affiliates. Infor expressly disclaims any liability with respect to this announcement.

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