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Infor Delivers Next Generation of Infor Service Management

United States – April 09, 2013, 00:00 AM

Infor, a leading provider of business application software serving more than 70,000 customers, today announced the availability of Infor Service Management 4.20, the next generation of Infor's leading service management application. Through this updated release, third-party financial, manufacturing, and distribution enterprise resource planning (ERP) applications that require advanced service functionality can use Infor ION technology to provide service performance management. This, in turn, helps organizations drive revenue and more proactively provide aftermarket services. In addition, Infor ION technology helps improve workflow management between software applications and the activities of employers, customers and suppliers, ensuring more consistency across the business with real-time data.

Additional Upgrades to Infor Service Management 4.20 include:

  • Enriched VISUAL configuration -VISUAL-specific configuration forms aid in a point-to-point integration for VISUAL users implementing Infor Service Management as their after-market service solution. Now, forms that facilitate a decentralized integration between ISM and VISUAL are included in the base package to provide a better experience to existing VISUAL users and provide formalized online help and supporting documentation.
  • Improved financial capabilities - Version 4.20 improves the collection process with the addition of the customer's purchase order information display on existing reports and forms. In addition, it streamlines the vendor returns process by displaying additional agreed-upon cost information on the receiving form, providing users actionable items to make better decisions faster.
  • Improved serial inquiries - A new form was added help users see material transactions on a specific serial tracked component and the business order against which it was processed, in order to improve traceability and facilitate better FDA reporting and higher compliance rates.
  • Streamlined traceability of loaned equipment - When loaner equipment is processed the customer that received it will be recorded in the new release. This will improve traceability to help assess the cause of damage to loaned equipment or alert a sales representative to position the sale of a new unit based on numerous rentals over time.

"The only way you can deliver exceptional after-sales service and continuous customer care is by knowing your customers' equipment better than they do. And a fully connected, intelligent technology system is paramount in making the most of service opportunities," said Matt Baginski, vice president, Equipment, Infor. "Infor's latest version of Infor Service Management provides a fully integrated, scalable, and robust application that delivers the information managers need at the time of decision-making to enhance customer satisfaction, better utilize resources and uncover new sources of revenue, ultimately building solid long-term relationships with customers."

About Infor

Infor is the third-largest provider of enterprise applications and services, helping 70,000 customers in 194 countries improve operations, drive growth and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, using ground-breaking technology that delivers a rich user experience, and flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises or both. To learn more about Infor, please visit

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This announcement reflects the direction Infor may take with regard to the specific product(s) described herein, all of which is subject to change by Infor in its sole discretion, with or without notice to you. This announcement is not a commitment to you in any way and you should not rely on this document or any of its content in making any decision. Infor is not committing to develop or deliver any specified enhancement, upgrade, product or functionality, even if such is described in this announcement and even if such description is accompanied by words such as "anticipate," "believe," "expect," "intend," "may," "plan," "project," "predict," "should," "will," and/or similar expressions. Many factors can affect Infor's product development plans and the nature, content and timing of future product releases, all of which remain in the sole discretion of Infor. This announcement, in whole or in part, may not be incorporated into any contractual agreement with Infor or its subsidiaries or affiliates. Infor expressly disclaims any liability with respect to this announcement.

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