Infor Named a Winner of 2016 Confirmit Achievement in Customer Excellence
Infor, a leading provider of beautiful business applications specialized by industry and built for the cloud, today announced that the company has been awarded a 2016 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of the Customer category. This distinct honor demonstrates Infor's long-term commitment to listening to the voice of the customer and driving change across the business. This also marks the eighth consecutive year that Infor Xtreme™ Support has received this honor.
"As a 2016 Confirmit ACE Award winner, Infor Xtreme Support has demonstrated a genuine commitment to listening to its customers in an effort to better understand their needs and drive positive change across the business," said Henning Hansen, president and CEO of Confirmit. "We continue to be impressed with the caliber of entries we receive each year and are delighted to honor those undertaking exceptional customer experience activities."
The Confirmit ACE Awards program celebrates outstanding achievement in customer experience. Receiving a Confirmit ACE Award demonstrates the recipient's rigorous application of Voice of the Customer processes and its outstanding performance as measured by those procedures. An elite group of Confirmit clients qualified for an ACE Award. Infor Xtreme Support earned the Confirmit ACE Award based on its commitment to providing superior customer support.
"Infor believes that the only way to improve our business, products, and services is to listen and react to our customer's feedback. We listen to each concern and work to identify a solution specific to that customer, in that unique industry and situation. Our Xtreme team members come from various backgrounds including engineering, development and other fields across the board so we are able to provide our customers with in-depth, specialized expertise," said Darren Saumur, Global Head of Infor Services. "We are committed to providing our customers exemplary service, so to receive this recognition is very much an honor."
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