Mandarin Orchard Singapore Chooses Infor Hospitality

United States – October 16, 2013, 09:47 AM

Infor, a leading provider of business application software serving more than 70,000 customers, today announced that Mandarin Orchard Singapore, a hotel on Orchard Road Singapore, has selected Infor EzRMS to better analyze data and respond quickly to varying market conditions. The automation capabilities of the full EzRMS™ product suite will reduce manual processes and increase overall revenue across the properties via real-time visibility.

Modules such as Infor EzQUOTE, Infor EzBUDGET, Infor EzCONTRACT and Infor EzCOMPETE will provide quantified recommendations for acceptance of ad hoc or repetitive group requests, better reporting on budgets, quantified true net benefits of existing and potential contracts, and comprehensive insight into competitive pricing through online channels.

"We were impressed with the industry-specific functionality Infor EzRMS and the additional modules were able to offer Mandarin Orchard. The software is user-friendly for staff, and we are confident that the recommended selling strategies are aligned with our business goals," said Maria Taylor, Meritus Hotels & Resorts Regional Vice President, Revenue. "Through this new partnership, we are anticipating higher profits and profitability throughout the property."

Mandarin Orchard Singapore seeks to rapidly reap the rewards of professional revenue management techniques-including increased turnover, higher profit margins, and an excellent return on investment-with a combination of advanced technology, unique sophisticated mathematical algorithms, and innovative business process design that Infor EzRMS delivers.

"Timing and speed are key in the hospitality industry, and being able to sell the right product to the right customer, at the right time and for the right price is still a critical task that many properties are unable to master without the use of technology," said Stan van Roij, managing director, Infor EasyRMS. "Traditionally, most revenue optimization algorithms only managed room price, but Infor EzRMS was developed specifically to meet the evolving needs of the hospitality industry and also considers ancillary spending that takes place such as dining and recreation, in order to maximize profits."

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About Mandarin Orchard Singapore, by Meritus

Established in 1971, Mandarin Orchard Singapore is a veritable icon in the local hospitality industry, embodying rich Oriental charm. Its prominent location in the heart of the world-renowned shopping belt of Orchard Road makes it the preferred hotel of choice for many visitors. Boasting some 1,077 lavish guest rooms, each a harmonious blend of comfort and contemporary elegance, they are equipped with complimentary WiFi access, comprehensive amenities, and a panoramic view of the city from the higher floors.

A smorgasbord of food and beverage offerings is available throughout the hotel. These include award-winning cuisines from Chatterbox, home of the Mandarin Chicken Rice; Triple Three, an international buffet restaurant; Coffee & Crust, a café serving tempting cakes, pastries and coffee; and Bar on 5, a chill-out bar five floors above Orchard Road. The hotel also offers expansive meeting and function facilities, as well as advanced audio-visual equipment and intelligent lighting systems, making it the ideal choice for meetings, incentives, conventions and exhibitions.

Mandarin Orchard Singapore is part of Meritus Hotels & Resorts, a pioneering Asian hospitality chain with a focus on delivering the brand's signature Asian grace, warmth, and care.

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About Infor

Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 70,000 customers in 194 countries improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant. Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both. To learn more about Infor, please visit

Infor customers include:

  • 19 of the top 20 aerospace companies
  • 12 of the top 13 high tech companies
  • 10 of the top 10 pharmaceutical companies
  • 84 of the top 100 automotive suppliers
  • 23 of the top 50 largest US public hospitals
  • 31 of the top 50 industrial distributors
  • 26 of the top 35 global retailers
  • 5 of the top 9 brewers
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