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Merlin Entertainments Boosts Guest Satisfaction with Infor

United States – August 29, 2017, 09:00 AM

Infor, a leading provider of beautiful business applications specialized by industry and built for the cloud, today announced that Merlin Entertainments, the largest European entertainments company operating in Europe, has selected Infor CloudSuite Facilities Management. The application, which will be deployed globally following an initial pilot phase at Legoland in Japan, is expected to drive enhanced ride availability and greater guest satisfaction at its attractions worldwide, through supporting a consolidated approach to asset management.

Merlin Entertainments selected Infor CloudSuite Facilities Management as part of a strategy to standardize asset management and maintenance compliance reporting across the group. Through leveraging greater visibility and analysis of data, the group anticipates enhanced efficiency and ride availability to support its vision to become the worldwide leader in branded, location-based, family entertainment.

The software, deployed in the cloud, will be used to support all equipment maintenance requirements including predictive maintenance, daily and weekly ride checks, as well as routine and reactive works.

"In order to consistently create memorable experiences for our customers, ride availability and guest satisfaction are paramount," comments Dawn Elson, Group Engineering Director, Merlin Entertainments. "Infor CloudSuite Facilities Management is core to our asset management strategy, ensuring ride availability and delivering the visibility to enable us to centralize oversight and employ consistent and common standards across our global portfolio. Infor's expertise, experience and support in delivering the solution within ambitious timescales was second to none, and we have absolute confidence that we have the optimum system to support our global asset management going forward."

"Asset management takes many forms, but for Merlin, unplanned ride maintenance can have a significant knock on effect on queue times and the overall efficiency of the attraction, guest satisfaction and reputation," comments Kevin Price, Technical Product Evangelist, Infor EAM. "Through supporting all scheduled maintenance, SLAs and preventative maintenance, as well as delivering reports tailored to specific requirements, Infor helps deliver all-important visibility required to anticipate and mitigate issues before they occur."

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