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South Western Railway Keeps Track of Rolling Stock with Infor

United Kingdom – October 07, 2019, 09:00 AM

Leading rail operator selects Infor EAM and Sapphire Systems to drive efficiency, support compliance, and enhance decision-making

London – Oct. 7, 2019 Infor, a global leader in business cloud software specialised by industry, today announced that South Western Railway, part of FirstGroup-MTR a leading transport operator in the UK, has selected Infor Enterprise Asset Management (EAM). The solution is part of a project designed to consolidate and modernise maintenance processes at the train company, and support compliance with ISO 55001. Fully implemented, serviced, and hosted by Infor partner Sapphire Systems, the solution is expected to go live for 200 users.

Operating more than 1,800 services each weekday to over 200 stations across the South and South West of England, maintenance is crucial to the smooth running of South Western Railway’s services. As part of an initiative to increase control, visibility, and compliance of its rolling stock, the rail operator selected Infor EAM from a shortlist consisting of Infor and SAP. The decision to choose Infor EAM was based on the look and feel, flexibility and agility of the system, and endorsements from other companies within FirstGroup. Sapphire Systems was selected as the implementation and ongoing support partner,based on its in-depth expertise within the transportation sector.

Infor’s best-in-class asset management software is expected to expedite and enhance decision-making at the rail provider by allowing asset defects to be instantly logged via tablets, and the relevant engineers to be dispatched efficiently. Through having all data in one place, managers can plan and allocate resources appropriately to increase the availability of services, while ensuring compliance with ISO 55001.

“Infor EAM will allow us to view everything in one place, driving greater efficiency and the agility to react and rectify defects quickly,” comments Adam Carter, head of continuous improvement, South Western Railway. “The user friendliness of Infor EAM, combined with Sapphire’s in-depth knowledge, has resulted in a faster roll-out, allowing us to utilise the benefits of the system much quicker.”

“In the transportation industry, standards are everything, and having a system that facilitates both ISO 55001 and maximising availability for the smooth running of the fleet is paramount to success,” comments Kevin Price, Infor EAM technical product evangelist. “Having the visibility not only to plan maintenance and manage warranties effectively, but to detect and rectify defects as they are spotted, is only possible by having the best EAM systems. Through its deployment of Infor EAM, South Western Railway is amongst those leading best practice.”

“As the transportation sector evolves and matures, we are seeing increased demand for solutions that help to drive greater visibility, proactivity, and productivity across substantial asset bases,” comments Ian Caswell, CEO of Sapphire Systems. “Infor and Sapphire’s combined experience and expertise in this field represents an extremely compelling proposition for transport organisations looking to enhance their asset management, and allows them to take advantage of reduced TCO and risk via our hosted service, Sapphire Anywhere.”

About Infor

Infor is a global leader in business cloud software specialized by industry. With 17,300 employees and over 68,000 customers in more than 170 countries, Infor software is designed for progress. To learn more, please visit Infor customers include:

  • The top 20 aerospace companies
  • 9 of the top 10 high tech companies
  • 14 of the 25 largest U.S. healthcare delivery networks
  • 19 of the 20 largest U.S. cities
  • 18 of the top 20 automotive suppliers
  • 14 of the top 20 industrial distributors
  • 13 of the top 20 global retailers
  • 4 of the top 5 brewers
  • 17 of the top 20 global banks
  • 9 of the 10 largest global hotel brands
  • 7 of the top 10 global luxury brands

About Sapphire Systems

Sapphire Systems is a leading global provider of enterprise software, delivering cloud-based industry specific solutions. With over 1,000 customers worldwide, Sapphire partners with market leading software authors, develops unique customisations, and offers unrivalled customer service and support. Headquartered in London with offices across the United Kingdom, United States, Latin America and Asia, Sapphire offers 24-hour support and has extensive knowledge and experience in helping clients to achieve a measurable return on investment. For more information, visit

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  • Press Releases
  • Transportation
  • Worldwide
  • EMEA
  • North America
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