Southeastern Equipment Selects Infor M3

United States – August 09, 2016, 20:09 PM

Southeastern Equipment Co. has selected Infor M3 to help automate processes and help improve efficiency.

As a regional dealer of various types of equipment, Southeastern Equipment wanted an enterprise resource planning (ERP) solution to help improve operations, including sales, rentals, services, and parts for its 20 locations across 4 states. The Ohio-based, family-owned and operated company offers products from brands including Case, Kobelco, Terex, Bomag, and Vacall.

Infor M3 can help Southeastern Equipment automate many paper-driven processes, while providing financial and reporting flexibility, to help make sales and customer service more dynamic. One of the major factors that led Southeastern Equipment to select Infor was the ease of use and modern aesthetic of the software. Infor M3 is built with an open application program interface (API), which delivers an infrastructure that can connect disparate components, allowing them to work together without customizations.

"Our customers count on us to provide them with high-quality products and services. With Infor M3, we are investing in our future by enhancing our backend technology to better meet the growing needs of the equipment industry," said Thor Hess, Southeastern Equipment director of corporate development. "We are committed to providing our customers with the best value and buying experience, and Infor has demonstrated that same approach in helping us enhance our infrastructure."

The addition of the Infor M3 e-commerce will provide Southeastern Equipment customers with a more contemporary aesthetic when shopping for parts, equipment, or services. The added level of backend visibility can help the organization gain speed when tracking assets and moving parts across its locations in real time.

Southeastern Equipment will also implement Infor M3's Customer Lifecycle Management (CLM) CRM module, designed to help provide a cohesive approach to CRM for both inside and mobile sales representatives and to help reduce the need for manual entry.

"The equipment industry is undergoing a major transition in mission critical technologies, with fewer companies relying upon paper-driven processes," said Andreas Hellström, senior director, Infor Equipment ndustry & Solution Strategy. "This investment demonstrates a thoughtful approach towards retaining customers and gaining market share through the adoption of technology best practices."

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