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Spencer's Continues to Successfully Educate its Teams with Infor

United States – October 26, 2017, 09:00 AM

Infor, a leading provider of beautiful business applications specialized by industry and built for the cloud, today announced the continued success that Spencer's, a leading retailer known for entertainment, excitement and fun at malls across the U.S. and Canada, has seen since using Infor Learning Management Systems (LMS). Infor Learning Management is geared to help organizations quickly drive performance and productivity, and encompasses many aspects of the learning process in an organization. An Infor LMS customer since 2014, Spencer's has more than 650 locations, and selected Infor's application to provide a flexible, user friendly learning platform that could be easily modified to accommodate future growth and help keep their teams engaged with easy access to content and collaboration tools.

"At Spencer's, we understand that our workforce is the key to our organization's success," said Carey Lowery, SVP and Chief Information Officer, Spencer's. "With Infor LMS, we've been able to achieve ongoing performance and productivity goals by unifying our entire learning process. It also helps us manage instructional content, and can be viewed on mobile devices so our teams can take content on the go and learn from anywhere. Learning management is an essential component of our HR strategy and helps our teams stay on top of time-sensitive information in order to provide memorable customer experiences."

Infor LMS allows Spencer's to drive revenue and customer satisfaction with a more knowledgeable customer-facing workforce. The application allows them to enhance and maintain consistency in brand messaging by standardizing learning across the organization. In addition, Infor LMS helps the organization customize the learning experience for its teams and establish multiple portals for different audiences, displaying only necessary courses and product information based on the user's role and level of access. Managers have the ability to create personal development plans for employees, suggesting courses to individual users as they progress throughout their career. Infor is able to help Spencer's accelerate the rate at which employees achieve their full potential by speeding knowledge transfer to support shorter shelf lives of products and promotions and increased volume of products and services.

"In order to garner repeat business and stay competitive, retailers continue to update the products and services that they offer, which makes it very important to provide quick, effective, and efficient training for customer-facing staff," said Corey Tollefson, senior vice president and general manager, Infor Retail. "Infor's industry-specific technology is able to standardize learning processes and equip employees with the skills they need to help drive business objectives and maximize the efficiency of sales teams interacting with knowledgeable customers."

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Filed Under
  • Press Releases
  • Retail
  • North America
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