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Through COVID and Beyond, EAM Powers Mission-Critical Mobility

Now the recovery is unfolding. It’s a good moment to look at the innovations that meant research could continue and essential workers could clock in—while so much else ground to a halt.

Behind the scenes, Infor Enterprise Asset Management (EAM) made it possible for agencies to deliver vital services to citizens during the pandemic. And it is enabling many to recalibrate moving forward.

EAM Field Work accelerates a critical mission

Missions don’t get much more critical than the one defined by the Lawrence Livermore National Laboratory (LLNL) in Livermore, California: “to ensure the safety, security, and reliability of America’s nuclear arsenal and to diminish the likelihood and impact of war, terrorism, and natural and human-caused disasters.”

Big mission. Big facility.

Kevin White, Business Application Lead and Project Manager for the National Injection Facility at LLNL, describes the lab as “the size of three football fields and about as tall as a sports arena.”

Inside the injection facility, 40,000 optics guide 192 laser beams onto tiny targets—and temperatures reach solar heat levels of 100 million degrees Celsius. Expert maintenance calls for world-class EAM capabilities.

Infor EAM’s Field Work app-enabled technicians at the injection facility to adapt to new working conditions during the COVID-19 pandemic.

“If field technicians were coming from home, they could take a device home with them and go directly to the field site, saving time and energy,” White says. There was no need to go back to a desktop to update records, so the data in the system stayed accurate in real-time.

EAM’s IoT interface also made it possible to remotely monitor the health and operation of costly equipment.

“Usually, we have people walking around the building, so you can smell, hear, feel when things are not right,” White points out. But during the pandemic, those people were not on site, “so we really needed those IoT sensors to monitor vibration, temperature, and humidity changes you would normally just pick up.”

EAM’s IoT interface and Field Work functionality helped the injection facility leap years ahead in asset management and automation improvement.

“Field Work makes things a lot easier,” White says. “In 2021 and definitely in 2022, as it matures and takes on new features like calibration, I think it’s going to make reliability-centered maintenance a real possibility for most customers.”

EAM drives Miami-Dade buses to new and better “normal”

Before its transition to Infor EAM, the Miami-Dade metro bus system maintained its fleet of 850 buses with an outdated, inefficient work order system that forced maintenance departments to estimate when vehicles needed service.

Aaron Melean, Miami-Dade Senior Systems Analyst, describes the 30-year-old mainframe system as “one of those with green-screen CRTs” that made data virtually inaccessible. “They had to use a lot of other tools to get the data back and forth: Excel, Word for Windows, a lot of e-mails and phone calls. But the worst part is that they were estimating the PMs.”

An Infor EAM implementation not only modernized the PM process. It enabled Miami-Dade to capture IoT data from its fleet, giving managers real-time insights into the health of each vehicle.

Infor EAM captures data from CleverCAD devices that monitor location, traffic and weather incidents, route conditions, schedules, and vehicle performance data. EAM also interfaces with E. J. Ward fuel telematics devices that track fuel consumption, mileage, fluids, emissions, and EV charge. When an issue arises, the interface is on it.

“Logic has been built into the interface to manage reported problems—and the duplications that can exist—which can be useful for drivers and techs,” explains Lourdes Campos, Miami-Dade Systems Analyst.

EAM evaluates inflowing data and generates work requests that can be reviewed and approved quickly and efficiently. The system creates an accurate, automated PM Projection Report so fleet managers can minimize downtime and service disruptions—which means PMs can now be based on utilization, not estimation.

An award-winning transformation

In 2020, the National Association of Counties (NACo) recognized Miami-Dade for its automated Fleet Utilization Report, which allows departments to “strategically monitor, redeploy, and develop long-term replacement plans.” The report allows Miami-Dade to track mileage, vehicle aging, replacement needs, and potentially under-utilized vehicles—all of which keep costs down and improves reliability for Miami-Dade riders.

In the post-COVID era, as ridership gets back on track, Miami-Dade’s metro buses are ready. The transit system is already adding vehicles powered by compressed natural gas, and plans for electric buses are in the works. The county is building interfaces that allow Infor EAM to monitor the performance of the new vehicles, so the telemetry data generated by the future-ready fleet can be used to keep Miami-Dade moving 365 days a year.

The Gov2021 Virtual Summit showcased a full menu of technology solutions to help public sector agencies weather the COVID-19 pandemic while celebrating the smart, resilient organizations that are rising to the challenge.

Click here to discover and learn from other customers on how to address some of the other key mission-critical challenges and prepare for what’s coming next.

Filed Under
  • Media Coverage
  • Public Sector
  • CloudSuite Public Sector
  • Infor EAM
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