World's Largest Halloween Retailer Chooses Infor WFM for Labor Attendance and Optimized Scheduling
NEW YORK– Mar. 19, 2019 – Infor, a global leader in business cloud software specialized by industry, today announced that Spencer’s, a leading retailer known for entertainment, excitement and fun at malls across the U.S. and Canada, has selected key Infor Workforce Management (WFM) applications to improve labor planning, scheduling, budgeting and performance, at its more than 650 Spencer’s locations and over 1,300 Spirit Halloween locations. Infor WFM is a comprehensive solution that is designed to help align labor management with corporate strategy. Integrated modules, address forecasting and budgeting, scheduling, time and attendance, performance management, and compliance, and are designed to help streamline processes and increase efficiency while encouraging employees to focus on activities that can generate more value.
A previous Infor customer, currently utilizing Infor Learning Management Systems to help keep their teams engaged with easy access to content and collaboration tools, Spencer’s decided to partner with Infor again to better forecast and manage both direct and indirect labor needs based on varied demand drivers. Infor WFM offered a complete set of integrated modules, built on a digital platform, for the company to automate workforce management processes and optimize teams, which is critical for any organization to increase efficiency, boost productivity, and reduce labor costs for better business outcomes.
“After a thorough evaluation of Workforce Management and Scheduling applications, we selected Infor WFM as the best vendor and product in the market to manage both our Spencer’s and Spirit Halloween stores payroll and associate schedule systems,” George Sotirin, Executive Vice President, Store Operations, Spencers / Spirit Halloween. “We expect the Time/ Attendance, Labor Forecasting, Scheduling Optimization platform to have a significant positive impact to our store operations and to assist in servicing our associates better.”
Spencer’s will now be able to provide tools to create and edit sophisticated schedules by automatically assigning employees to meet required demand. Users can easily find appropriate replacement employees when necessary, access real-time workload coverage indicators and key workforce summary statistics, and enables line managers to post open shifts to select employees. In addition, with Infor WFM, Spencer’s can develop schedules mathematically, considering all potential variables that affect their business in real time to consistently create optimized schedules. Managers can even modify schedules or fill unexpected gaps as they happen.
“In an industry such as retail where memorable customer experiences are the mission of every organization, having easy access to scheduling and workforce planning helps managers and staff members deliver better customer service and outcomes faster, with fewer resources and at a lower cost, enabling team members to focus on the customer without being burdened by administrative tasks,” said Bill Vellante, vice president and general manager, Infor HCM. “Infor WFM provides organizations with a flexible, digital workforce strategy and technology platform to engage employees and align customer demand.”
Spencer Spirit Holdings, Inc., is a lifestyle retail company that operates two unique, national brands, Spencer's and Spirit Halloween, throughout the United States, Canada and online.
Spencer's is the mall destination for entertainment, excitement and fun. For over 65 years we have been offering unique product for the lifestyle of our core 18-24 year old guests, who are high energy, technologically savvy, edgy, demanding, independent and always inspired by humor and irreverence.
Today, Spencer's operates over 650 stores, and Spirit over 1,300, throughout the United States, Canada and online, and is proud to be one of the longest running shows in the mall. Strong operating disciplines combined with our unique merchandising formula underpins our continued growth. We are committed to, and focused on, our core mission: "Life's a Party—We're Makin' it Fun!"
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