Exclusively for
Infor EAM customers

Exclusively for
Infor EAM customers

What’s new for Infor EAM customers

Welcome to the Infor EAM customer community page. Positioned highest in ability to execute of all 11 enterprise asset management vendors evaluated in Gartner’s 2017 Magic Quadrant, Infor EAM offers rich built-in functionality and unmatched flexibility. To learn more, see the EAM solution page.

  • Nonconformities

    Nonconformities—Display additional attributes of work orders and equipment.

  • Linear equipment

    Linear equipment—Improve the process of managing linear assets, including the ability to define linear positions and reference points and tracing linear route equipment.

  • Beautiful

    Booking labor across midnight—A new organization option adds the ability to book labor across midnight on several existing screens.

Veolia calls Infor EAM a critical tool


Veolia has vastly improved productivity in the field with Infor EAM Mobile.

Watch the video ›

More committed than ever to your success

Navin Kulkarni
Director, Product Management

Navin KulkaniNavin leads the Product Management activities for Infor EAM and Infor Factory Track. Prior to joining Infor in 2010, Navin worked as a management consultant at Deloitte Consulting and as a software developer for a start-up.

Navin welcomes your feedback and questions. Please don’t hesitate to email him at: navin.kulkarni@infor.com.

Mike Stone
Product Manager - CMRP
(Certified Maintenance and Reliability Professional)

Mike StoneMike has over 30 years of experience working with EAM systems. He has applied EAM technology to a variety of industries, including facilities management, oil & gas, chemicals & petrochemicals, food & beverage, mining & metals, and manufacturing.

Mike welcomes your feedback and questions. Please don’t hesitate to email him at: mike.stone@infor.com.

Thinking about upgrading?

Moving up to the powerful new capabilities of Infor EAM v 11.3. 2 will help your team reach the next level of efficiency in your quest for maintenance maturity.

The Nonconformity tabs of the Work Order and the Assets, Positions, and System screens now show additional attributes of a work order and the equipment associated to the observation. You can now create and edit work order nonconformities right on the map, as well as create new features and highlight equipment locations.

One of the key features of Infor EAM is a focused approach to transportation and fleet management that provides robust mobility for field-based users. Track walkers for transit agencies who inspect train and subway tracks will be able to create a new nonconformity right on the map whenever they find a defect, or potential defect. The inspector will then be able to update attributes for the nonconformity in subsequent inspections.

A new organization option WOBKMIDN adds the ability to book labor across midnight on several existing screens.

On the Segments and Routes tab of the Equipment screen, a new organization option is available with which the equipment structure can be synchronized to create a corresponding equipment structure record.

Infor EAM now integrates with Infor Document Management (IDM). In previous releases of EAM, users uploaded documents directly from their machine or created documents directly in EAM. Document Management is used to integrate your documents with your business processes and to provide a central repository for them. Soft links are used, based on document metadata, to provide integration between your documents and your Infor EAM solution. You can view a document from within the context of your application, or click a document link to retrieve the document from the central repository. Document Management supports the entire lifecycle of your business documents, from input through storage, retrieval, and sharing.

Learn about Infor CloudSuite Facilities Management

With Infor CloudSuite Facilities Management, you get innovative technology that can help you increase building efficiency and reach higher profitability, whether you are a facility manager, service provider, or building owner. It keeps every function running at optimal levels, allowing you to focus on meeting all of your tenants’ and customers’ expectations.

Learn more about Infor CloudSuite Facilities Management ›

Extend your EAM implementation

Your Infor EAM solution can be enriched and extended with a range of Infor applications, including:


Infor Event Calendar

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Infor Concierge

Visit the Concierge (Infor Support login required) for all other information on your Infor services and solutions, including:

  • Updates on support incidents
  • Product-specific education classes and webinars
  • Quick views and voting on product enhancements
  • Dates for recommended classes
  • Details on upgrades needed for the products you own

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Infor Concierge

Your success is our mission

Infor builds complete industry suites and deploys software that puts the user experience first, leverages data science, and integrates easily with your existing systems. Find out why more than 90,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.