Infor EAM customers
Welcome to the Infor EAM customer community page. You'll find a host of resources to help you get involved in customer events, upgrade your solution, access support and education, and more. If there's anything not featured on this page that you'd like to view, please don't hesitate to let us know.
Bringing more than 25 years of leadership experience in the software industry, Infor CEO Charles Phillips has sharpened Infor's focus on providing customers with products that speed performance and work beautifully.
Product Director for EAM Solutions
Kevin Price has more than 17 years in Infor's asset management business, holding roles in sales and service, as asset solutions director for the
Infor Public Sector group, and now Product Director for Infor EAM, MP2, Spear Technologies, and Infor Energy Performance Management. He is based in Greenville, South Carolina.
Kevin welcomes your feedback and questions. Please don't hesitate to email him at firstname.lastname@example.org.
Below are overviews of Infor EAM 10x, including information on the latest release, videos, and other resources to help you access support and education. For general information and additional resources, return to the main Infor EAM product page.
10x solution highlights
Infor EAM 10x demo
Demonstration of Infor EAM 10x using Context App for mapping and Tablet App for work order processing.
Infor EAM v11.1
Infor ION—What purpose-built middleware can do
See Infor ION in action, enabling the integration of Infor EAM with a third-party ERP.
Troubleshooting ION Content with EAM
The EAM User Experience with Infor Ming.le™
Product release notes
Access the latest Infor EAM release notes within the Xtreme™ Support portal. Please note the release notes are gated and require a login to view.
Capitalize on Infor Xtreme Support Knowledge Zone
The Xtreme Support™ portal provides resources to support and maintain your Infor EAM investment, including solution documentation, searchable knowledgebase, and online technical support. Please note: Only customers who are covered by Infor maintenance and support have access to these resources.
Committed to making you outrageously successful
Infor Services is a global organization with end-to-end accountability for optimizing the value of your Infor investments. Comprising more than 5,300 professionals who currently support customers in 168 countries, we bring deep product and technical expertise, extensive industry experience, and the full force of Infor's resources to the task of making you outrageously successful. From initial deployment and day-to-day optimization to big picture thinking and proactive strategizing, you can rely on us to provide the depth and breadth of experience needed turn vision into reality. We are passionately committed to earning your loyalty every single day—in everything we do.
Enroll your team in Infor EAM training
Infor Education provides convenient and cost-effective learning solutions that help your team fully capitalize on everything Infor EAM has to offer.
Learn about Infor Partner Network (IPN) resources
The Infor Partner ecosystem provides you with valuable supplemental resources for your product, from services and sales to consulting.
Upgrade to Infor EAM 10x
Experience a next generation solution
Infor is committed to providing you with simple, easy upgrade options that enable you to get to the latest release of your solution quickly. You can:
- Upgrade to the latest release on-premise
- Upgrade with conversion to cloud SaaS
- Take advantage of one of the industry-specific Infor CloudSuite™ solutions, which offer Infor EAM either as a core component or as a high-value extension.
The choice is yours, and Infor will provide whatever support is needed to achieve your business objectives. Learn more about how to upgrade to 10x, including the key differences between your release and 10x and the process for achieving an upgrade
Explore other solution opportunities
Learn about Infor CloudSuite
Since the re-launch of Infor's cloud solution portfolio,
Infor CloudSuite™, last spring, a series of new solutions have become available that target focus industry audiences, including industrial manufacturing, automotive, food and beverage, fashion, facilities management, aerospace and defense, hospitality, and healthcare.
All Infor customers interested in moving to the cloud have the option to migrate to the new Infor CloudSuite offering for easy deployment, reduction of IT expenses, and industry-focused vertical solution sets.
Hear from other customers
Find out how your Infor EAM peers are engaging with the solution to drive extraordinary business value and maximize their technology investments.
Des Moines Water Reclamation
With Infor EAM Enterprise, Des Moines Metropolitan Wastewater Reclamation Authority (WRA) reduced $1.2 million in annual energy costs by 20%: gained an efficient energy management analytic capability to easily identify lesser performers and correct the situation: created a system for capturing power consumption across a broad range of operating conditions and built a detailed profile for each asset: and fine-tuned its processes so that its maintenance team could maximize the time spent on ensuring efficient plant operations.
CERN relies on Infor EAM to maintain more than a million items of equipment.
Using Infor EAM Asset Sustainability, the natural gas transportation company has ensured compliance with various federal regulations. The company leverages the increased flexibility of the system to easily configure it in many ways, including preventing an end user from booking labor for another end user, from booking labor without proper qualifications, and from closing a work order if hours aren’t booked to each activity. Energy Transfer also created custom fields and associated them with the preventive maintenance schedule to further enhance control.
Infor ION helps Brewster Dairy achieve higher production uptime.
Universita Cattolica Milan
Example of Innovative use of Infor EAM not only used for Facility and Maintenance Services but also for Historical and Artistic Real Estate Conservation. Very wide Campus with more that 40.000 students.
Connect with Infor EAM
- On demand: Optimizing Maintenance & Reliability Strategies
- On demand: A Journey to Successful Maintenance Management
- On demand: Infor EAM OpenCAD: Space Planning for Infor EAM
- On demand: Elevating the Enterprise with Infor EAM v11.2
- On demand: How Infor EAM Addresses ISO55000
- On demand: Top 5 Facility Management Challenges
- On demand: Infor EAM v11.3 Sneak Peek
- On demand: EAM vs. CMMS: What's the Difference?
- On demand: The Future of EAM
- Infor.com/Events has a complete listing of upcoming tradeshows, conferences, user groups, live webinars and other activities. Make sure to select the solution filter for "Enterprise Asset Management (EAM)".
- Inforum 2018
Walter E. Washington Convention Center
September 24-27, 2018
See what you can expect ›
Infor EAM Online
Infor Communities – Network, manage events, and discuss topics related to Infor EAM in this community exclusively for Infor customers and partners.
Join us at InforCommunities.com to learn more ›
Energizing EAM Blog – Ideas and insights on sustainability, energy, reliability, maintenance and enterprise asset management.
Visit and follow our Energizing EAM blog ›
Infor EAM on LinkedIn – Stay informed on Infor EAM activities on the world's top business-oriented social networking service.
Connect with us on LinkedIn ›
Infor EAM on Twitter – Discover what's trending on our active social media channel where we post great articles, exciting events, and announcements.
Visit our Twitter page and follow us ›
Visit the Concierge (Infor Support login required) for all other information on your Infor services and solutions, including:
- Updates on support incidents
- Product-specific education classes and webinars
- Quick views and voting on product enhancements
- Dates for recommended classes
- Details on upgrades needed for the products you own
Log in ›