Today's industrial manufacturers and distributors are challenged to meet diverse customer requests amid unpredictable global economic conditions. At the same time, customers and third-party stakeholders demand deeper and more varied information on orders and accounts.
Meeting these expectations requires the combined support of advanced CRM and ERP solutions. Integrating data from disparate systems, you get not only detailed customer information, but also key details on invoices, orders, and more—giving you the visibility you need to have a real conversation with your customer.
Ease of implementation, robust functionality, and high deployment flexibility make Infor CRM the platform of choice for manufacturing and distribution companies strategically focused on customer engagements.
Powered by ION®, Infor's purpose-built middleware offers an innovative framework to accelerate automation of business processes, drive better decision-making, and dramatically improve exception management.
By integrating your ERP and CRM solutions, you gain access to key customer information including order status, receivables, returns, shipments, and purchase histories. The combination delivers actionable insights, coalescing systems and data sources into a single view.
With cloud, on-premise, hybrid, and mobile options to accommodate your business needs, you can buy, finance, or subscribe—while maintaining full control of your data. Select from and mix multiple license types to lower TCO and align diverse user requirements.
We find out about projects three to five years in advance and we get those into
Infor CRM so we can track and gather information, develop proposals, and plan ahead for our teams and resources.
Choose from single- and multi-tenant cloud options using Microsoft tech stack and MS SQL database, or deploy on-premise with Microsoft tech stack and either MS SQL or Oracle database.
Implement easily and integrate with your ERP and third-party software applications through Infor's Intelligent Open Network (ION).
Combining contextual business intelligence, common reporting and analysis, streamlined workflow, and business monitoring in a single, consistent architecture, Infor ION simplifies integration between Infor CRM and a variety of ERP systems, including the following:
ISM Inc. names Infor CRM as a Top 15 CRM Enterprise Award winner for 2015/16. Selections are based on intensive testing of 179 selection criteria.
Infor's next-generation applications replace confusing workflows, disorderly interfaces, and complicated screens with a beautiful, consumer-grade interface. By leveraging HTML5, users can securely access information from a wide range of browsers and devices.View screens
In complex industries like yours, trying to make critical decisions without a full view of the customer account can deeply damage the relationship—and your profitability. See how Infor CRM turns the respective challenges of distribution and manufacturing into competitive advantage.
Why distributors are shifting focus to marketing
For manufacturers, lack of visibility can lead to operational decisions on the factory floor that are hazardous to your bottom line. With Infor CRM, maintain a comprehensive vendor and supplier database that you can share across departments to support a more strategic, agile workflow. Easily track transactions to improve sales engagements, integrate with back-office systems to access manufacturing data, and leverage advanced analytics to manage supply and demand.
How customers will influence profitable growth in the digital age
With insights from the customer data provided by their Infor CRM integration, UniFirst has driven improved performance in the field—and attained a 20% increase in sales.
See how Infor CRM helps the world's largest whiskey and wine barrel manufacturer modernize its infrastructure to get visibility over global operations.
See award-winning Infor CRM in action. Watch how this state-of-the-art technology platform can empower you to maximize the value of your most important corporate asset—your customer data.
Read the brochure to see how CRM tech is helping manufacturers drive innovation.