Infor Pathway for ANZ local councils

Infor Pathway for ANZ local councils

Land and information management

Leverage experience

Infor Pathway is a modern, web-enabled solution developed to meet the specific requirements of local authorities in Australia and New Zealand. Developed by industry experts, many with more than 20 years' experience serving the enterprise software needs of local government, Infor Pathway delivers the comprehensive functionality councils and other local authorities need to meet their customer service objectives.

Infor Pathway provides capabilities to improve the efficiency of your business processes, including people management, land and property management, revenue management, and regulatory management.

Infor Pathway at a glance

  • 130+ local government customers in Australia and New Zealand
  • 20+ years’ experience in ANZ market
  • Developed for the specific needs of ANZ local government
  • Development team based in Australia
  • More than 40% of Australian rate bills paid using Infor Pathway

Highlights and core functionality

Infor Pathway delivers a comprehensive offering of fully integrated functionality for managing local government-related business processes, including:

The customer request management solution, combined with a central name/address register, is designed specifically to improve service delivery to customers through intuitive end-to-end processing functionality.

  • Online lodgment and tracking accessible on any device, anytime, anywhere
  • Hierarchical structure to support departmental request types
  • Time and task recording to assist with statistical and KPI reporting
  • Escalation processes to monitor and progress requests

The Property Administration Module is the foundation of the solution, providing local councils a powerful toolset for the creation, maintenance, and management of properties within their local government areas.

  • A genuine three-tier property structure
  • Singular and multiple land usage
  • Ability to apply conditions against the parcel, title or property for producing certificates
  • Two-way integration with popular GIS/mapping products
  • Electoral roll functionality for SA, WA and VIC
  • Full animal registration and management functionality

Capabilities such as rates accounting and valuations and water billing ensure that local authorities can manage the main revenue streams that support and develop their communities.

  • Supports rate modellings and predictions
  • Online rate enquiries and direct debiting
  • Rates capping and valuations averaging functions
  • Full debt collection management tools
  • Water billing module

A comprehensive range of workflow-driven modules help local authorities ensure that legislative requirements are met while supporting advanced, end-to-end process management solutions for municipal infringements and prosecutions

  • Provides a full inspection module for processes such as food premises, cooling tower, swimming pool and building-related matters
  • Workflow processing for scheduling and reporting on required tasks
  • Online lodgment and tracking for new premise registration
  • Online payment for infringements, inspection fees, and new registrations

Workflow, reporting, query, and other features improve the efficiency of employees and managers.

  • Standard reports to meet legislative requirements
  • Full security and responsibility structure to keep data and information secure and accurate
  • Dashboards with drill-down functionality for monitoring, tracking, and KPI reporting
  • Full audit functionality on the whole database, modules, entities, or individual records

Smart mobile functionality allows your staff to work in the field without losing access to real time data that helps them complete their inspections or requests.

  • Mobile inspections on applications, customer requests, licensing or property
  • Mobile animal control for viewing animal registration information
  • Mobile customer requests allow staff to view, edit, and complete requests out in the field

Infor ePathway and mobile CityWatch enable customers to request information, submit information, or conduct local government business online—anytime, anywhere, and from any device.

  • Apply and track building and planning related applications online
  • Manage council or customer-initiated responses through the online portal
  • View rates accounts including rate notices, letters, and financial information
  • Lodge and tack complaints, requests, and enquiries in your community and view them on a map
  • Make payments online via credit card
  • Book council facilities such as community halls, sporting facilities, and local parks

Infor Pathway solution map

Pathway Solution Map

An efficient, flexible technology stack

Developed on the Microsoft®.NET framework, Pathway offers an intuitive user interface, support for mobile devices, and the ability to interact with external applications-ensuring business processes are efficient and easy to use.

Standard interfaces are provided for a range of external product types, including:

  • Financial Management (General/Cost/Project Ledger)
  • Asset Management (Work Orders)
  • Geographic Information Systems (GIS)
  • Electronic Document Management Systems (EDMS) – including shared Name/Address Register
  • External Debtors Systems (import of transaction from external billing systems)
  • Personal Productivity Tools (E-mail, MS Office – Word, Excel etc.)
  • External Authorities (financial institutions, government departments, regulatory authorities, ABS etc.).
City of Wodonga

“By the time the customer started the manual request and got it to us, we would be looking at a minimum of five working days. Now it takes five minutes with Pathway.”

Read the customer profile

Infor Pathway: designed for your industry

With Infor Pathway you get a solution developed in Australia for the specific needs and regulatory requirements of local government in Australia and New Zealand.

Local government

While the overriding business objective is easy to grasp, it’s often a difficult challenge for local governments to implement the individual processes that add up to high-quality customer service. Infor Pathway is built to meet your need for delivering excellent customer service, from achieving quality and cost effectiveness in day-to-day customer-facing services, to activities like revenue management, legislative compliance, and the long-term program development.

Learn more about local government solutions in ANZ ›


  • Reduced cost of IT ownership
  • 24-hour customer access to relevant data and processes
  • Lower operational costs via consolidation and rationalization of applications
  • Better decision-making due to improved information flow
  • More efficient response to security and regulatory requirements
  • More effective collaboration
  • Accurate and easy reporting
  • Improved compliance with local policy and compliance guidelines
  • Adaptive IT capabilities to meet changing legislative requirements

Your success is our mission

Infor builds complete industry suites and deploys software that puts the user experience first, leverages data science, and integrates easily with your existing systems. Find out why more than 90,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.