Infor Pathway

Infor Pathway is a modern, web-enabled solution developed to meet the specific requirements of local authorities in Australia and New Zealand. Developed by industry experts, many with more than 20 years' experience serving the enterprise software needs of local government, Infor Pathway delivers the comprehensive functionality councils and other local authorities need to meet their customer-service objectives. Infor Pathway provides capabilities to improve the efficiency of your business processes, including people management, land and property management, revenue management, and regulatory management.


Infor Public Sector for ANZ

End-to-end solutions for the business of local government.

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Customer spotlight: Wodonga City Council

"A 20-minute application now takes about 3 minutes to process."

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What it is

Infor Pathway was developed using the Microsoft®.NET framework, making the user interface familiar and intuitive.

The solution also features functionality to support hand-held devices and wireless mobility to help improve the productivity of your field workers and streamline processes.

Infor Pathway delivers a comprehensive offering of fully integrated functionality for managing local government related business processes, including:

  • Customer Service and People Management: Features such as Central name/address register and Customer request management are designed specifically to improve service delivery to customers.
  • Property Management: Modules such as Property administration and Animal registration help local authorities with the critical tasks of land and property management.
  • Revenue Management: Capabilities such as Rates accounting and Valuations and mass appraisals are designed to ensure a local authority's budgeting, accounting, and spending activities help to control costs.
  • Regulatory Management: A comprehensive range of workflow-driven modules help local authorities ensure that local regulatory requirements are met.
  • Systems Administration: Workflow, Reporting, Query, and other features serve to improve the efficiency of employees and managers.
  • MyPathway: A dashboard and charts with drill-down are part of KPI reporting.
  • Internet-enabled customer self-service: Infor ePathway enables customers to request or submit information or conduct local government business online.

Please note that Infor Pathway is available only in Australia and New Zealand.

What it means

Infor Pathway provides increased employee satisfaction and productivity, including:

  • Reduced cost of IT ownership
  • 24-hour customer access to relevant data and processes
  • Lower operational costs through consolidation and rationalization of applications
  • Better decision-making due to improved information flow
  • More efficient response to security and regulatory requirements
  • More effective collaboration
  • Accurate and easy reporting
  • Improved compliance with local policy and compliance guidelines
  • Adaptive IT capabilities to meet changing legislative requirements

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Infor e-Pathway  

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