Loyalty

Infor Loyalty powered by CrowdTwist

Infor Loyalty powered by CrowdTwist

Customer retention is more important than ever—and to keep customers engaged requires a loyalty application that keeps retail brands in touch with the customer once the sale is complete. To offer a personalized experience through incentives targeted at the right customer, retailers need to gather data to build a full customer profile.

Infor Loyalty powered by CrowdTwist is an omni-channel application that collects customer data across multiple channels including point-of-sale, social media platforms, and an extensive list of customer activities such as surveys, writing product reviews, and store check-ins. With the gathered information, Infor Loyalty creates a 360-degree view of the customer, giving the retailer the information needed to continue building a deep customer relationship beyond the initial sale.

Highlights

  • Integration to Infor Engage POS for retail
  • Increased customer retention, engagement, and satisfaction
  • Cloud-based technology maintains engagement from anywhere
  • Predictive analytics based on customer behavior
  • Easy-to-use tool for customer management and incentive creation

Build a data-rich, 360-degree view of your shoppers

Infor Loyalty’s multiple API integrations ensure an omni-channel approach to data collection and successful execution when incentivizing the customer. Gather rich customer data over multiple platforms to build a 360-degree view of your shoppers.

40%

increase in Customer Lifetime Value across program members

10,000

transactions processed per second

100+

rewardable activities available

Infor Loyalty powered by CrowdTwist continues to innovate and deliver a platform that rewards and recognizes our constantly evolving customer, providing them with a rich and relevant experience that combines the best of our digital and human capabilities. Zumiez values working with culturally aligned partners to help enhance our customers experience, leveraging Infor and CrowdTwist as an extension and value to our internal teams.

Josh Meyers
Brand Marketing Director, Zumiez

Infor Loyalty powered by CrowdTwist Details

Gain and retain your most valuable customers with a loyalty solution that’s purpose-built for omni-channel retail.

Stay connected to the customer

  • Reach the customer when and where it matters with multiple touchpoints
  • Keep in touch after the sale through 100+ engagement opportunities

Build the most effective loyalty program

  • Design a loyalty program that encompasses the brand’s mission
  • Improve customer experience with a program focused on the key customer base

Gain a multichannel loyalty and engagement platform

  • Comprehensive, patented feature/functionality set including email, social, mobile and more
  • Fully branded to each client’s look and feel

Deepen customer relationships and maximize ROI

  • Generate experiences that drive brand ambassadorship, social amplification, and lifetime customer value
  • Identify the right audience and rewards to maximize redemption and engagement

Consider Infor Loyalty powered by CrowdTwist if you are a current customer of

  • Converged Commerce
  • Engage POS
  • CloudSuite Retail
  • Networked Order Management
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