Managed Services

Managed Services offers customers standardized functional and technical IT application management

Managed Services evolves to meet customer needs

The goal of Infor Managed Services is to proactively manage holistic standardized functional and technical services against Infor customers’ Service Level Agreements to optimize products and maximize satisfaction.

Through the Managed Services onboarding and transition process, our team of experts will work closely with your team to seamlessly transition services under IMS, with knowledge transfer handled locally, on-site, or remotely.

Highlights

  • Strategic, growing, and stable—with 1,200+ global customers
  • Service delivery management, planning, and reporting
  • 500+ managed services employee worldwide offer diversified team member skills—26% of team members have 10+ years of experience
  • ITIL® certified service management that focuses on aligning IT services with business needs

Investing to reduce operational costs

With Managed Services, customers can concentrate on running their business with a service agreement tailored to their requirements, so they can stay current on application versions, build and maintain extensions that suit their business needs, increase productivity, and reduce total cost of ownership.

50%

reduction in operational costs with Managed Services

$180.5Bn

spent globally in 2018 on managed services offerings

$282Bn

projected spend globally by 2023

Managed Services moves day-to-day application administration and support tasks to Infor, where we become an extension of the customer’s organization to allow their employees to focus on strategic initiatives and increase overall efficiencies and productivity.

Phil Bradshaw
Global Vice President, Infor Managed Services

Managed Services Offerings

To optimize products and maximize customer satisfaction, Managed Services offers several options, including Service Hub, Technical Operations, Extension Lifecycle Management, and Extended Services.

Service Hub

  • Key user support
  • Functional incidents
  • Extension enhancement and customizations up to 24/7 support

Technical Operations

  • Proactive health checks
  • Patch and hot fix management
  • Job, user, device management

Extension Lifecycle Management

  • Break fix
  • Standard patch retrofitting
  • Solutions for custom defects

Extended Services

  • New application functionality
  • New interface development
  • Business process monitoring and services

Consider Infor Managed Services if you are a current customer of:

  • All CloudSuite™ Solutions
  • Infor SyteLine
  • Infor Global HR / Payroll / HCM
  • Infor EAM
  • Infor Birst®
  • Infor OS
Let’s Connect

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