Service and Rental
Empowering field technicians with data at their fingertips
Unlock opportunities for today's enterprise
Monitor scheduling and dispatch
Assign the right technician to the right job, based on location, skills, and available inventory
Oversee rental management
Facilitate quick creation of rental agreements
Control warranty and claims management
Streamline the entire warranty and claims process
Manage work orders
Access defined workflows and automatic escalations and alerts—ensuring that exceptions are handled quickly
Access a contact center
Provide front-line agents with detailed, up-to-the-minute information
Easily manage service contracts
Manage multi-tier service contracts and extended warranties with ease
If you’re not innovating new ways of increasing service levels, you’re going to get beat out. And that’s how we approach everything.
VICE PRESIDENT OF MARKETING AND TECHNOLOGY, MIDWEST WHEEL
Service and rental built into your ERP system
Infor enterprise resource planning (ERP) solutions offer service-focused functionality that eliminates the need to enter data multiple times into disparate systems. Working with common data means that everyone works from the same real-time data.
- Empower service technicians to complete more service orders
- Enable employees to spend more time building relationships with customers
- Give managers the tools to analyze data and find strategic growth opportunities
Add-on advanced service and rental capabilities
Empower field technicians to become trusted advisors by integrating advanced service-focused functionality—such as scheduling and mobile accessibility—into Infor CloudSuite™ Distribution.
- Expand revenue streams through equipment rental with advanced functionality to help manage rental equipment inventory, rental contract agreements, and support for various rental rates and billing frequency
- Give all of your employees access to the same, reliable, and current information
- Enable distributors to prevent costly and dangerous gaps in communication, discrepancies, delays, and errors