Infor Customer Center | Resources & Support Hub (CA)

What’s new at Infor

New features and enhancements

Every April and October, Infor launches new product features and enhancements. Explore the latest release – and see how we future-proof your investment with continuous innovation.

New feature release

Spotlight: AI for your industry

AI agents ready to activate right within your processes. See how your peers are switching on value in weeks with Infor Velocity Suite – our all-inclusive AI package for Infor CloudSuite customers.

Customer success

Getting started with your Infor solution

Release Center: Everything you need to know

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Your release information

View personalized release updates and documentation related to your Infor products.

Release information

Upcoming release summaries

Find out what’s new in the October 2026 release – and how to adopt it.

Feature releases at-a-glance

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Release highlights

Get easy access to release highlights – including presentations of key enhancements. (Login required.)

Release highlights

Best practices and learning

Training

Visit Infor U for comprehensive training courses, materials, and personalized learning paths. (Login required.)

Infor U

Certification

Turn your Infor software knowledge into an industry-recognized badge with our certification program.

Infor certification

Infor Global Customer Community

Connect with 16,000+ other Infor users in the Infor Global Community.

Visit the community

Community events

Explore upcoming community events by date, product, or program.

View events

User groups

Join product and peer groups to share best practices for your Infor products.

View user groups

Infor Value+ catalog

Explore prebuilt ERP add-ons that use RPA and AI to help you innovate faster.

Infor Value+

Support representative helping a customer

SUPPORT RESOURCES

Support and incident escalations

Easily open support tickets – and track them from creation to resolution – using intuitive dashboards. A watchdog utility monitors active incidents and automatically triggers notifications and escalations based on priority codes – for rapid resolution. (Login required.)

View support tickets

Working together: Collaborate and contribute

Consulting services

Explore Infor Global Professional Services offerings – including cloud readiness assessments, data services, implementation, optimization, change management, and more.

View consulting services

Innovation services

Identify new ways to innovate, optimize, and create lasting value from your Infor CloudSuite investment with Infor Global Advanced Services – our specialized innovation service packages.

View innovation services

Partner expertise

Infor partners provide specialized, industry-specific expertise to help you accelerate deployment, enhance ROI, ensure seamless integration of Infor CloudSuite solutions – and much more.

Find a partner

Developer portal

Build, innovate, and scale on our industry-leading cloud platform. Access comprehensive APIs, documentation, developer tools, and tutorials in the Infor Developer Portal.

Visit the portal

Enhancement requests

Submit enhancement requests to influence product development. Search requests, vote for (or against) them, endorse your favorites, and subscribe to specific requests to receive status updates. (Login required.)

Make a request

Adoption accelerator

Get in-app guidance with Infor Adoption Accelerator. This digital adoption platform guides users through Infor Industry Process Catalogs (IPCs) and use cases, helping you drive the end-user adoption of Infor ERP solutions at scale.

Accelerate adoption

Infor Concierge: Your centralized support portal

Infor Concierge is a centralized, personalized self-service portal built to help our customers manage their software, support cases, and training all in one place. It provides a unified experience by consolidating all support-related services under one umbrella. Infor Concierge includes:

Log in to Infor Concierge

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Details and status of open support incidents

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Fast and easy knowledgebase search

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Single sign-on to Infor Education portal

Product roadmap information

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Quick views and voting on product enhancements

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Access to Infor Services project details

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Guides to facilitate system navigation

Additional customer resources

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Support
Education

Connect

Whether it's issues, interests, or industry news and trends, get access to the latest and most relevant dialogue surrounding Infor software.

Infor blogs
Infor Global Community
Support discussion forums (login required)
Find a partner
Developer portal
Preference center

Welcome to the Infor Customer Center

What’s new at Infor

New features and enhancements

Spotlight: AI for your industry

Getting started with your Infor solution

Checklists

How-to videos

Documentation

Acronyms

Release Center: Everything you need to know

Your release information

Upcoming release summaries

Release highlights

Best practices and learning

Training

Certification

Infor Global Customer Community

Community events

User groups

Infor Value+ catalog

Support and incident escalations

Working together: Collaborate and contribute

Consulting services

Innovation services

Partner expertise

Developer portal

Enhancement requests

Adoption accelerator

Infor Concierge: Your centralized support portal

Additional customer resources

Connect

What’s new at Infor

New features and enhancements

Spotlight: AI for your industry

Getting started with your Infor solution

Checklists

How-to videos

Documentation

Acronyms

Release Center: Everything you need to know

Your release information

Upcoming release summaries

Release highlights

Best practices and learning

Training

Certification

Infor Global Customer Community

Community events

User groups

Infor Value+ catalog

Support and incident escalations

Working together: Collaborate and contribute

Consulting services

Innovation services

Partner expertise

Developer portal

Enhancement requests

Adoption accelerator

Infor Concierge: Your centralized support portal

Additional customer resources

Connect