How Possible Happens: Harnessing AI to power smart cities and improve citizen engagement

Shaping the future with AI in smart cities

Whether you live in one or are just visiting for the weekend, every city runs on complex, intersecting systems invisible from the outside. Public utilities, transportation, business improvement districts, and more—they all operate on a technological infrastructure that powers a city’s daily operations. Additionally, every corner of a bustling city generates massive amounts of data just waiting to be harnessed for good.

Harnessing GenAI to power smart city technology

Infor™ partners with cities around the United States to tap into their technological potential through artificial intelligence (AI). By collecting, streamlining, and analyzing data in the cloud, the professionals behind the scenes of every city can improve outcomes for all their stakeholders, whether they’re public sector employees or constituents themselves.

Breaking barriers with cloud technology

Consider all the ways red tape, bureaucracy, or manual entry can slow a city down. Someone buying their first house might have to wait weeks for a home inspection. An entrepreneur on the go could have to clear their busy schedule to get a business license in person. Or a civil engineer may need to cross-check data from three different agencies to repair a single stretch of road.

Transforming public services with Infor CloudSuite

Cities have transformed all these functions and more with Infor CloudSuite™ Public Sector. By migrating data and operations to the cloud, stakeholders can work with the transparency needed to collaborate across departments. By integrating AI into their everyday workflows, cities have lowered barriers to public services, launched innovative new ways of doing business, and automated administrative workflows so public sector professionals can turn more of their focus to thoughtfully engaging with constituents.

AI-powered solutions for faster, smarter governance

With Infor, cities can store and connect their data in the cloud, and then use generative AI (GenAI) to query that data—powering decisions that benefit the city’s constituents and businesses. Sometimes, this means automating invoice and payroll functions so hardworking employees can be paid on time, or updating emergency response strategies with machine learning (ML) tools to be more effective. AI can even empower citizens directly, with citizen portals equipped with chatbots or case management so constituents can engage quickly and efficiently with their local governments. In any case, AI powered by the right data, can in turn, allow cities to adopt smarter, more efficient workflows, so the traffic jams can stay on a city’s streets—not in its operations.

Unlocking innovation in urban infrastructure

Learn more about how Infor helps customers across industries tap into GenAI and make possible happen here.