Blogs

Our current blog series is reviewing crisis recovery and business continuity in the professional services industry. Last week we reviewed back office efficiencies. In part six, the conclusion of our series, we address ways of elevating digital defence.

Our current blog series is reviewing crisis recovery and business continuity in the professional services industry. Last week we discussed alignment with new client needs. In part five, we address the efficiencies and impact of the back office and address this question: Are you improving back office efficiencies to drive best-in-class performance and agility?

Being certain about what clients want has always been important but understanding and staying in step with what they value most, right now, is crucial. Organizations must discover new ways of managing the business which will require engaging clients and building trust as never before and finding creative ways to unlock client-imposed revenue reductions.

The entire workforce was suddenly working remotely requiring new considerations to fulfill responsibilities and engagement. Organizations immediately started pondering how best to empower a disrupted and remote workforce, the new issues they would face, and continuity of business based on workforce contributions.

Our current blog series is reviewing crisis recovery and business continuity in the professional services industry. Last week we outlined the key questions organizational leaders should be evaluating. In part two this week, we focus on expanding digital agility to address this question: Are you developing and implementing agile operating models for scale and efficiency?