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Infor Customer Success Services & Support

Cloud ERP transformations can be complex, often resulting in disruptions, delays, and unfulfilled goals. This can lead to a frustrating gap – or ‘value void’ – between expectations and outcomes. Our customer success portfolio helps close this gap through strategic early guidance, simplified adoption pathways, and ongoing support – ensuring measurable results and sustained value.
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Diagram of Infor's Cloud Complete framework

Our Approach

Guiding your cloud journey from strategy to long-term success

Infor Customer Success delivers tailored services and support that simplify your cloud transformation journey. These offerings can stand alone yet are fully interconnected, spanning readiness, deployment and adoption, value realization, and more. We make the complex simple – letting you maximize ROI and get the most from your important software investments.
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Infor Customer Success Portfolio

Building blocks for realizing sustainable value in the cloud

Our comprehensive portfolio of services and support offerings helps you navigate every stage of your cloud transformation.
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Infor Global Professional Services

Let our team of expert consultants help you create a safe and prescriptive path to the cloud, minimize implementation risks, deploy with confidence, simplify data management, rapidly adopt new innovations – and more.
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Infor CareFor Managed Services

Maximize the value of your Infor solutions with Infor CareFor Managed Services. Leverage a global team of experts to manage and evolve your Infor solution, freeing you up to focus on strategic growth and innovation.
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Infor CareFor Success

Achieve lasting results with Infor CareFor Success. Work with your customer success resources and gain access to strategic guidance, value engagements, and enhanced support – helping you get the most from your Infor solutions.
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Organizational Change Management

Prepare your teams for what’s next with Infor’s Organizational Change Management services. Focused on the human side of transformation, we help drive engagement, build resilience, and ensure your people are ready for a dynamic future.
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Education

Infor U Education & Training

Advance your skills with Infor U. Access tailored training through instructor-led courses, self-paced e-learning, and hands-on practice. Build expertise, tune up skills, and empower your teams to leverage your Infor solutions.
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Technical Support Plans

Get technical assistance from Infor Support. Manage cases, download updates, and explore new product enhancements. You can also connect with a global knowledge base and a community group of peers.
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Benefits

Ensuring fit and maximizing value at every stage in your cloud ERP journey

Infor’s Customer Success Portfolio simplifies cloud transformations by addressing key challenges at every stage. From deployment to long-term value realization, our comprehensive services ensure smooth transitions, faster results, and sustained success.
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High-value, low-risk deployments

Achieve reliable results with proven methodologies. Maximize business outcomes, while reducing risk and uncertainty.
Speed and efficiency

Accelerated time to value

Meet your targets faster with preconfigured solutions, streamlined processes, and expert guidance at every step.
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Reduced disruption and TCO

Reduce downtime and total cost of ownership (TCO) with scalable services that keep your business running smoothly.
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Smooth technology adoption

Embrace new innovations and advanced capabilities with ease – to enhance your operations and maintain a competitive edge.
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Customer Stories

Empowering businesses to achieve lasting success

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Safran Aerosystems soars with Infor

See how this leader in aerospace technology innovation centralized its ERP systems across 20 sites, leading to greater efficiency, scalability, and innovation.
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Infor and Quooker partnership

Learn how Infor built a partnership with these kitchen innovators by understanding their unique culture and business.
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Infor’s CMO interviewing Sethness Roquette at the Infor Velocity Summit event

Sethness-Roquette unifies operations

Hear how caramel pioneers Sethness Roquette unified operations across four countries and boosted global efficiency.

Additional Resources

Guidance, stories, and strategies for sustaining value with Infor

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Blog

Align on outcomes, deliver real value

Read highlights from Chief Customer Officer Mari Cross’ appearance on Bain & Company’s Customer Confidential podcast, where she shares how Infor is reshaping customer success to deliver measurable outcomes.
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Blog

Managed Services for Infor Velocity Suite

Discover how Infor CareFor Managed Services for Infor Velocity Suite deliver expert, scalable support to help organizations sustain innovation, minimize risk, and maximize value long after go-live.
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Blog

The rise of advanced intelligent services

Learn how Infor’s Service-as-a-Software vision comes to life through Infor Velocity Suite and Global Advanced Services – delivering intelligent automation to help organizations accelerate outcomes and stay ahead.
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ERP support for the cloud-first era

Cloud ERP offers agility, but many businesses struggle to realize its value. Infor CareFor Success provides expert guidance and resources to optimize operations, drive innovation, and maximize your investment.
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