Maximize your investment with Infor Value Engagement

Address today’s challenges and prepare for what’s ahead with expert led advisory services for Infor CloudSuites and other multi-tenant Infor cloud solutions. These structured advisory services help post-implementation customers optimize their investment and identify opportunities for innovation with practical next steps.

Explore focus areas Read the executive brief

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Man leading an Infor Value Engagement in a conference room

Benefits

Why advisory services matter for Infor CloudSuite customers

As organizations evolve beyond implementation, they often encounter challenges that hinder their ability to optimize operations and innovate. Infor Value Engagement provides you with a clear direction on how to optimize processes, improve usability, and uncover high value opportunities to evolving business challenges.

Unlock business potential

Addresses the issues that matter most to your business by surfacing underused capabilities and process gaps, helping you focus on the areas with the greatest potential for rapid, meaningful value.

Put innovation to work

Helps you identify where intelligent automation, AI, and process intelligence can be applied to improve existing processes, close gaps, and drive competitive differentiation, without disrupting your day-to-day operations.

Accelerate growth and continuous value realization

Advance from where you are to where you want to be with a practical, strategy-aligned roadmap that helps your teams clear roadblocks, make informed decisions, and accelerate value creation and growth.

After the session Infor provided us with a proposal outlining the actions we could take to improve the quality of our business processes in Infor CloudSuite, gain more value in terms of time savings and process quality, and better use of the available functionality.

IT Manager,

Food and Beverage Company

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Key Focus Areas

A practical framework for post implementation progress

Our advisory services use a structured, flexible model built around three key focus areas that help you optimize your Infor CloudSuite investment and identify meaningful opportunities and move forward with clarity and confidence.

Optimization

Review how your Infor CloudSuite processes, workflows, and system usage perform after implementation. Identify underused capabilities and manual workarounds that limit efficiency, helping you target improvements with the greatest impact.

Innovation

Identify where automation, AI, and industry-specific enhancements can be applied to real business challenges. Our advisory services highlight practical innovation opportunities that strengthen processes and support future goals.

Data

Assess the quality, governance, and integration of your data after implementation. Gain clear recommendations to strengthen data integrity and access, creating a foundation that supports advanced analytics and AI adoption.

A step-by-step process for continued success with our advisory services

Infor Value Engagement follows a structured, business-focused approach designed to bring clarity at each stage – helping post implementation customers define clear outcomes.

Align with strategic direction

We begin by meeting with senior leaders to understand your strategic goals. This ensures the assessment stays aligned with business priorities – and that recommendations support the direction you need to move next.

Review near-term strategic objectives and business priorities
Align on the scope and success criteria for the engagement
Confirm the business process or functional area in focus
Establish executive context for downstream recommendations

This alignment sets the foundation for focused, relevant recommendations.

Understand the business context

We review how your processes, workflows, and usage perform after implementation. This helps surface inefficiencies, gaps, and pain points so you can clearly see what’s working and what needs attention.

Review current-state process execution and system usage
Examine how workflows across teams and roles
Identify inefficiencies, workarounds, and adoption challenges
Document constraints, dependencies, and operational realities

The goal is to identify improvement opportunities that are grounded in reality, not assumptions.

Deep dive into pain points

We examine your highest priority challenges in detail, identifying root causes and clarifying business impact. This brings clarity of what’s driving the issue and where focused improvements will make the biggest difference.

Break down pain points at the process and activity level
Identify underlying drivers across people, process, and technology
Validate challenges with stakeholders closest to the work
Connect issues to tangible operational and business impact

This ensures effort is directed where it will matter most.

Infuse innovation where it matters

We explore where modern capabilities – including automation, AI, and industry specific cloud features – can support your goals. The focus is practical innovation that improves how your teams work and prepares you for what’s next.

Map pain points and specific use cases to innovation opportunities
Assess where existing capabilities may be underused
Explore emerging technology options aligned to business and process needs
Distinguish near-term opportunities from longer-term initiatives

Innovation is considered in context, not in isolation.

Define targeted outcomes

We bring insights together into a clear, executive-level roadmap that connects operational realities with innovation opportunities. You receive tailored actions and expected outcomes to guide confident next steps, including:

Prioritized improvement and innovation opportunities
Recommended use cases aligned to business priorities
Qualified outcomes emphasizing relevance and feasibility

This roadmap provides direction without committing you to a specific delivery path.

Stay aligned as priorities evolve

Infor Value Engagements are designed to be repeated on a regular cadence, typically every six months or annually. As your business priorities shift and new opportunities emerge, reconvene with Infor experts to refresh your roadmap, reassess progress, and identify the next set of targeted outcomes. This ongoing approach ensures your optimization and innovation efforts stay aligned with your evolving strategic direction.

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Resources

Learn how Infor Value Engagement unlocks business value

Discover how our advisory services can help you optimize your Infor CloudSuite investment and identify innovation opportunities.

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Executive Brief

Maximize your Infor CloudSuite ROI

Find out how Infor Value Engagement can help you drive better business outcomes with expert-led workshops and a tailored roadmap for optimization, innovation, and scalable growth.

Read the brief