Winning Strategies for Customer Experience: Benchmarks and Best Practices
Distributors face increasing pressure to elevate customer experiences. Finding the right balance between tech investments, process improvements, and traditional methods of engagement is critical . In this report, MDM Research benchmarks the state of distribution customer experience delivery and identifies emerging best practices to keep customers engaged in a noisier and more transparent marketplace. Read the report to uncover 4 key takeaways on customer experience best practices.
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