Infor Support delivers expert help whenever you need it

We provide the tools, insights, and expertise to prevent and resolve issues, optimize performance, and drive innovation – helping you to propel your business forward.

Visit the support hub

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How we help

Support plans and key features

Explore support offerings designed to meet your unique business needs, ensuring smooth operations and continuous value realization.

Infor Premium Support

Technical coverage and resources to ensure maximum uptime and efficiency.

Fast response time
24/7 critical case support
Phone support during local business hours
Unlimited cases
Knowledge base and community access
Software updates and patches

Explore foundational support

Infor CareFor Success Professional

A guided, structured approach to plan, adopt, and succeed.

Faster response times
Live case triage and priority queuing
Guided journeys for key lifecycle events
Access to Infor experts
Automated recommendations
Self-assessments, best-practices webinars

Explore assisted support

Infor CareFor Success Enterprise

Personalized support to adapt, innovate, and thrive.

Fastest response times
Live case triage and priority queuing
24-hour special event support
Success manager and support advocate
Personalized success plan and guidance
Release readiness and risk scans
Value engagements

Explore personalized support

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INFOR CONCIERGE SITE

Essential tools and resources to guide your success

Infor Concierge is our one-stop hub – your gateway to all things Infor. It provides seamless access to support, product updates, training, community resources, and more. Fully mobile- and user-friendly, Infor Concierge makes it easier to interact with us, log and track incidents, access our knowledge base, and stay informed – all in one place.

Resources